thread Re: Invoice discount in Payments Troubleshooting

How to add a discount on the Invoices app?

tonydow — Sun, 21 Sep 2025 16:09:00 GMT

If I create an invoice from the dashboard there is an option to add a discount. If I create an invoice using the Invoices app, there is no discount option. Why the difference.

[The title of this thread has been edited from the original: Invoice discount]

Re: Invoice discount

Breffni — Tue, 14 Jun 2022 08:21:39 GMT

Hey @tonydow, hope you're well.

Sorry for the delay.

I had a look and it seems that the discount section is located within 'line items' in the Invoices app.

Invoices App > Create Invoice > Add a customer > Add a line item > Select item/discount.

I can see this isn't the most user-friendly so I'll pass the information back to the product team for future improvements.

Let me know if there are any other questions.

Re: Invoice discount

tonydow — Tue, 14 Jun 2022 08:51:08 GMT

Thanks @Breffni I hadn’t noticed that. An improvement would be to have the discount available at the item level. Use case: I sell items that may each attract a discount but also need to add postage costs as an item which doesn’t get discounted. Thank you

Re: Invoice discount

tonydow — Wed, 15 Jun 2022 09:02:23 GMT

Hi @Breffni I’ve just created a new invoice using the app and discovered I can to do exactly what I was suggesting as an improvement already i.e. add a discount to individual items. Thanks again for your help.

Re: Invoice discount

Breffni — Wed, 15 Jun 2022 13:12:21 GMT

Thanks for letting me know @tonydow, I hadn't gotten around to testing that yet.

And you're welcome 🙂

Re: Invoice discount

tonydow — Fri, 17 Jun 2022 17:35:24 GMT

Hi @Breffni I’ve just found that, when adding an item to an invoice it only shows one discount that can be applied. To add a different discount, it has to be added as a new item.

Re: Invoice discount

k_atie — Sat, 18 Jun 2022 15:19:44 GMT

Hey @tonydow, just stepping in for Alegra here. Thank you so much for providing a great workaround and for your feedback. This will be helpful to us and other sellers looking for a similar solution. 😊