https://community.squareup.com/t5/Payments-Troubleshooting/Loyalty-accounts-deleted/m-p/384824#M59657 <P>Hello,&nbsp;<BR />My company is signed up to the loyalty rewards and all of my customers have had a text sent to them saying their account has been deleted.<BR />Has anybody else experienced this?</P><P>Is there a glitch with Square?</P><P>How can the accounts and their points be recovered?</P><P>Fair to say this is a massive headache!<BR />Thanks,&nbsp;<BR />Alice&nbsp;</P> Sun, 21 Sep 2025 16:08:27 GMT WV22 2025-09-21T16:08:27Z https://community.squareup.com/t5/Payments-Troubleshooting/Loyalty-accounts-deleted/m-p/384824#M59657 <P>Hello,&nbsp;<BR />My company is signed up to the loyalty rewards and all of my customers have had a text sent to them saying their account has been deleted.<BR />Has anybody else experienced this?</P><P>Is there a glitch with Square?</P><P>How can the accounts and their points be recovered?</P><P>Fair to say this is a massive headache!<BR />Thanks,&nbsp;<BR />Alice&nbsp;</P> Sun, 21 Sep 2025 16:08:27 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Loyalty-accounts-deleted/m-p/384824#M59657 WV22 2025-09-21T16:08:27Z https://community.squareup.com/t5/Payments-Troubleshooting/Loyalty-accounts-deleted/m-p/384927#M59658 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/463971">@WV22</a>, I'm very sorry to hear that! We didn't receive any report about this. Can you please <A href="https://www.sellercommunity.com/t5/Questions-How-To/How-do-I-contact-Square-Support-in-the-UK/td-p/177678" target="_blank">contact our Support team through one of the channels mentioned here</A>? This needs to be investigated by our team.&nbsp;</P> <P>&nbsp;</P> <P>Generally speaking, your customer should receive SMS notifications only when you or one of your authorised staff have edited/deleted the profile. I am unable to ask you for any account information and customer details here as this is a public thread. Our team will be happy to help.&nbsp;</P> Tue, 02 Aug 2022 10:48:31 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Loyalty-accounts-deleted/m-p/384927#M59658 Emma_ 2022-08-02T10:48:31Z