thread My domain has expired and I can renew it in Payments Troubleshooting

My domain has expired and I can't renew it

PeterCuth — Sun, 21 Sep 2025 16:07:15 GMT

Hello, I had an email saying my domain has expired. When I click the link that says 'Save My Domain' it says "Oops Looks like you landed on a page that we are having trouble loading. Sorry for the inconvenience our team has been notified". When I click through to update my billing info, it doesn't load and just gets stuck on Loading Payment page. I don't have access to any emails and no website and this is an urgent issue for my business. Please help me

My domain has expired and I can renew it

PeterCuth — Fri, 07 Oct 2022 13:38:32 GMT

Re: My domain has expired and I can renew it

Breffni — Tue, 11 Oct 2022 08:55:02 GMT

Hi @PeterCuth, very sorry for the delayed response here and that you are running into this.

Can you let me know if the issue is ongoing? If so, can you please try renewing your domain from a different device/browser and let me know if you get the same message - I'd just like to rule out first that this isn't a network error.

I'll keep an eye out for your response.

Re: My domain has expired and I can renew it

PeterCuth — Tue, 11 Oct 2022 10:56:21 GMT

Thanks Allegra, it’s all sorted now the link suddenly started working. Thanks for you help!

Re: My domain has expired and I can renew it

Breffni — Tue, 11 Oct 2022 12:48:23 GMT

Thanks for letting me know, glad to hear it's sorted @PeterCuth