https://community.squareup.com/t5/Payments-Troubleshooting/Broken-Terminals/m-p/654684#M59417 <P>How do I get these fixed? I've got one which won't charge, and appears to be melting inside the usb socket, and one which turns on but the touchscreen is dead. Neither are much more than a year old, if at all.</P> Sun, 21 Sep 2025 16:03:16 GMT SpaTheatre 2025-09-21T16:03:16Z https://community.squareup.com/t5/Payments-Troubleshooting/Broken-Terminals/m-p/654684#M59417 <P>How do I get these fixed? I've got one which won't charge, and appears to be melting inside the usb socket, and one which turns on but the touchscreen is dead. Neither are much more than a year old, if at all.</P> Sun, 21 Sep 2025 16:03:16 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Broken-Terminals/m-p/654684#M59417 SpaTheatre 2025-09-21T16:03:16Z https://community.squareup.com/t5/Payments-Troubleshooting/Broken-Terminals/m-p/654851#M59418 <P>Hi <SPAN><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/604316">@SpaTheatre</a></SPAN>, thanks for flagging this on the Community.&nbsp;</P> <P>&nbsp;</P> <P>I’m sorry to hear that you are experiencing issues with your hardware. Please give our support team a call on 0800 - 098 8008, 9AM- 5PM to assist you with this.&nbsp;</P> <P>&nbsp;</P> <P>In the meantime, please do not continue to use your hardware. If you do not have another device to process credit cards, you can send a <A href="https://squareup.com/help/article/5137" target="_blank" rel="noopener">Square Invoice</A> or use <A href="https://squareup.com/help/article/5807" target="_blank" rel="noopener">Virtual Terminal</A> to process your customer’s payments right from your computer. You can also pick up a card reader at a <A href="https://squareup.com/gb/en/hardware/reader/retailers" target="_blank" rel="noopener">local retail location</A>.</P> Wed, 26 Apr 2023 09:18:02 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Broken-Terminals/m-p/654851#M59418 Breffni 2023-04-26T09:18:02Z