thread Re: Time Zones calendar mix up in Payments Troubleshooting

Time Zones calendar mix up

JustinArndt — Sun, 21 Sep 2025 16:02:10 GMT

Hi everyone, I have an issue. I run a service business in Sydney Australia and have the ability for customers to Schedule an appointment online. As you know, when they book, a notification is sent to me to approve or not approve it. That is all good when I am in the same time zone but sometimes I am away. The problem arises when say I am in London and receive a notification about an appointment. I go to my calendar In square, it says up the top ‘calendar time zone is different to business’. I look at the date of the requested appointment and it shows that it is trying to schedule the appointment for 4am - not the actual time it is scheduled for with the client. I have accepted the appointment previously and it scheduled it for the dodgy time.
My question is how do I sync my calendar time zone to stay the same as my business time zone so I can still approve appointments whilst I am away?

Re: Time Zones calendar mix up

k_atie — Thu, 20 Jul 2023 10:36:56 GMT

Hey @JustinArndt! Thanks for flagging, and welcome to the UK Seller Community! Let's have a look at what we can do to fix your booking system. 🙂

Usually with Square Appointments, you are able to lock the booking timezones to match your business' timezone or allow your customers to choose a timezone when making a booking. To do so:

Navigate to the Appointments section of your online Square Dashboard.
Choose your preferred selection under Settings > Calendar & Booking:
- Let customers choose a timezone – your online booking site and all notifications to customers will be in the timezone the customer chooses at booking.
- Lock the booking timezone – your online booking site and all notifications to customers will be in your business location‘s timezone.
Click Save to see these changes reflected on your online booking site.

Can you try those steps above and let me know how you get on? I'd be happy to take another look into the issue if it persists.

Re: Time Zones calendar mix up

JustinArndt — Sat, 22 Jul 2023 05:43:41 GMT

Hi Skyler, I checked the above settings but it is already set as ‘lock booking timezone to business location timezone’. So I don’t know why it is doing this. If I look at my current appointments on the app which should be in Sydney, Australia time they are not. I don’t know what to do. All the settings seem correct…