thread Re: Discount not auto applied to website in Payments Troubleshooting

Discount not auto applied to website

BSJWEE — Sun, 21 Sep 2025 16:00:34 GMT

Help, please. 50% discount created but there is no reflected on my square online website. Any idea of this please?

Re: Discount not auto applied to website

Breffni — Fri, 24 Nov 2023 15:00:59 GMT

Thanks for flagging @BSJWEE .

Is this discount intended to serve all items?

It looks like it's only set to be applied to Cheong Chang Cooking at the moment.

The option to add more/items is right under that item!

Let me know if you find it.

Re: Discount not auto applied to website

BSJWEE — Fri, 24 Nov 2023 12:34:07 GMT

Hi Breffni,
I have settled the discount. However, the check out disallowed to apply coupon and auto-discount at the same time.

Can you guide me how do I ask my customer apply coupon and enjoy the specific discount on specific items, please?

Re: Discount not auto applied to website

BSJWEE — Fri, 24 Nov 2023 12:46:36 GMT

@Breffni
here is my coupon setup:

Friday sales items have been removed out the site category I selected. I have no ideas where the coupon still not able to apply for specific categories item.

Re: Discount not auto applied to website

Breffni — Fri, 24 Nov 2023 14:59:46 GMT

@BSJWEE - thank you for the screenshots.

I was able to add an item to my basket and use coupon code TT01.

If there is a different discount code that's not working - let me know the code and I can check!

Re: Discount not auto applied to website

BSJWEE — Fri, 24 Nov 2023 15:10:25 GMT

Hi Dear, could you add the *Friday Sale* item at the same basket, please?

It is because the basket only 1 item with non-Friday item inside.

Re: Discount not auto applied to website

Breffni — Fri, 24 Nov 2023 15:42:36 GMT

Thank you! @BSJWEE - unfortunately at the moment it's only possible to apply one coupon per transaction, so your customers will have to use one of the other! I hope this helps

Re: Discount not auto applied to website

BSJWEE — Fri, 24 Nov 2023 15:56:27 GMT

Hi @Breffni but friday sale items is under not coupon condition. Could not be unable to apply it to the transaction. I setup the discount for the specific items with limited value. So, I don't understand why the coupon not allowed to apply. or do you have any tips share me please?

Re: Discount not auto applied to website

JJ_ — Sat, 25 Nov 2023 16:21:20 GMT

This is considered a feature request @BSJWEE. The reason this is happening is that the auto discount already counts as a coupon and as Breffni mentioned discounts or coupons cannot be combined at this time.