thread Re: VAT Number Not Recognised in Payments Troubleshooting

VAT Number Not Recognised

doc_choc — Sun, 21 Sep 2025 15:57:11 GMT

Hi,

Just putting it out there in case you are having the same issue. I believe the team are working on fixing it.

I received an email from Square this morning saying I need to input my VAT number as it is no longer valid and has been removed from your Square locations.

Tried to input the VAT number and it wasn't recognized. Hopefully it will be fixed soon

An update to your VAT number at Square

Cobbles — Fri, 21 Feb 2025 21:49:13 GMT

Hi folks,

I just had an email from Square saying that my VAT number is no longer valid and has been removed. It hasn't changed, and I haven't logged into square from the link in the email - anyone else had this issue?

Thanks

Re: An update to your VAT number at Square

racedynamix — Fri, 21 Feb 2025 22:31:18 GMT

just had that email too.

It has to be a scam I think. Also not clicked the link

Re: An update to your VAT number at Square

Cobbles — Fri, 21 Feb 2025 23:23:07 GMT

I raised it with Square, and they suggest sending the email to: spoof@squareup.com.

Didn't say if it was actually a scam, but I suspect it is. 🙄

Re: VAT Number Not Recognised

Jamhausmusic — Sat, 22 Feb 2025 23:37:36 GMT

I have had the same problem since I created my account a few weeks ago. Can't move forward without it.

Watching thread...

Re: VAT Number Not Recognised

Sineaid — Mon, 24 Feb 2025 12:37:30 GMT

Hi @doc_choc & @Jamhausmusic,

I appreciate you sharing this for the visibility of your fellow Sellers @doc_choc!

Indeed our team is aware of the email that was sent, and the subsequent Dashboard complications. Please be assured that our Engineers are working as quickly as possible to fully resolve the issue for all affected Sellers.

I'll circle back here as soon as I have an update on the ETA for a fix.

Re: VAT Number Not Recognised

pigsnoseinn — Mon, 24 Feb 2025 19:16:54 GMT

I'm having the same problem here

Re: VAT Number Not Recognised

Sineaid — Tue, 25 Feb 2025 19:05:21 GMT

Hi @Cobbles & @racedynamix,

I've gone ahead and merged your comments with this thread that acknowledges the issue.

Our Engineers are still working towards a fix. So at this time, it would be expected that any attempt to manually update the VAT number may well result in an error being returned.

Apologies for any phishing concerns this may have caused.

Re: VAT Number Not Recognised

ECHC2024CV — Mon, 03 Mar 2025 09:30:10 GMT

Same problem here, commenting so I am hopefully notified of any updates.

Re: VAT Number Not Recognised

Jamhausmusic — Mon, 03 Mar 2025 09:36:37 GMT

is there any update on this yet?

I'm afraid if this is not sorted within a week or so I'm going to have to leave Square and go elsewhere. I cannot use this in my shop until this is sorted, and it opens within two weeks!

Quick response appreciated, big thanks

Re: VAT Number Not Recognised

Jamhausmusic — Mon, 03 Mar 2025 09:37:57 GMT

is there any update on this yet?

I'm afraid if this is not sorted within a week or so I'm going to have to leave Square and go elsewhere. I cannot use this in my shop until this is sorted, and it opens within two weeks!

Quick response appreciated, big thanks

Re: VAT Number Not Recognised

Sineaid — Mon, 03 Mar 2025 09:53:28 GMT

Hi @Jamhausmusic,

I fully understand the concern here, and I'll do my best to bring you the latest updates as soon as I receive them.

At this time, our engineers have reinstated the recently removed VAT numbers for existing Sellers. However, we are still working towards a fix for new Sellers, and Sellers who need to update their VAT number.

I'll check in with the investigating team again today, to see how close we are to a resolution. I'll let you know here as soon as I have a response.

Re: VAT Number Not Recognised

Jamhausmusic — Mon, 03 Mar 2025 11:59:47 GMT

Thanks for the quick response. Look forward to your update.

Re: VAT Number Not Recognised

Sineaid — Wed, 05 Mar 2025 12:28:24 GMT

Hi @Jamhausmusic,

I just wanted to check in to let you know I'm still awaiting the latest update on this. It is expected that a fix will be in place prior to March 20th, however I'm still awaiting confirmation as the indication is that it may well be resolved sooner than that.

I'll be sure to keep you posted as soon as I learn more.

Re: VAT Number Not Recognised

TVK — Tue, 11 Mar 2025 19:04:59 GMT

I am having the same issue and I have been a customer for 5 years! Very worrying it is taking so long!

Re: VAT Number Not Recognised

doc_choc — Wed, 12 Mar 2025 10:45:03 GMT

We had the problem also, but it seems to be showing a VAT number for us at the moment 🤞. I thought that a temporary fix had been implemented? It would be great if Square could take a look in to this ASAP as it is really important for UK businesses to have their VAT functioning correctly, whether that be in the calculation of or its visibility on receipts. Need to keep Mr. HMRC happy. 😀

Re: VAT Number Not Recognised

accounts3 — Thu, 10 Apr 2025 06:55:31 GMT

Is there any update on this please? You seemed to advise that this would be fixed before March 20th, if not sooner?