thread Re: Order notification but no order? in Payments Troubleshooting

Order notification but no order?

Jt2708 — Sun, 21 Sep 2025 15:55:29 GMT

Hi,

I’m hoping someone can help me. I have only had my online store set up a week, I have just received 4 notifications from the same person for the same amount for 4 orders. Nothing is showing in my app in any of the transactions or reports. I have googled and strangely enough someone posted on a forum in 2024 stating that they had 3 notifications from the person who has the same name as the notification I had but couldn’t find the order?

Has anyone had this happen? I am obviously guessing that this is some sort of spoof order / notification but is it some sort of test from square?

I am so confused!

Re: Order notification but no order?

Kassi_ — Mon, 30 Jun 2025 13:14:29 GMT

Hey there, @Jt2708 -

Welcome to the Community!

Could you give me some more insight on where you received the notifications for those orders? A screenshot or more information would help me provide the best support with the issue you're seeing.

Also, are you seeing these orders in your Transaction Report at all?

I will keep an eye out for your reply👀.

Re: Order notification but no order?

doc_choc — Wed, 09 Jul 2025 12:22:04 GMT

If the transaction hasn't gone through if it were me, I would just ignore. If the order is important to you may be follow up with a call or email to the customer and try a glean some additional information and assess if they are genuine.