contact form not being recieved by IONOS email

stevejd2001 — Sun, 21 Sep 2025 15:55:05 GMT

My domain is hosted by IONOS but website built by Square...

Contact form not being recieved by IONOS but if we enter a hotmail / gmail addy in the square settings the form lands no problem lbeit in SPAM folder.

Been on with IONOS as I woul guess its there end ...currently they are head scratching.

Anyone else had same issue with IONOS?

Re: contact form not being recieved by IONOS email

Kassi_ — Mon, 11 Aug 2025 18:25:45 GMT

Hey there, @stevejd2001 -

I haven't heard of any other seller having this issue, so it could be specific on your account. I appreciate you reaching out to IONOS beforehand. When it comes to integrations, we always suggest reaching out to the partner first.

I am going to suggest reaching out to our Customer Success team directly, so they can take a deeper look on the issues you're seeing with the contact form integration.

Please use this number to contact them: 0800 098 8008, from Monday to Friday, 9 AM - 5 PM, British Time.

thread Re: contact form not being recieved by IONOS email in Payments Troubleshooting

contact form not being recieved by IONOS email

Re: contact form not being recieved by IONOS email