thread Re: Item Unavailable Issue in Payments Troubleshooting

Item Unavailable Issue

thecafeguy — Sun, 21 Sep 2025 13:30:09 GMT

Only recently my items have decided to show up as unavailable on the storefront. When selecting a product - despite being in stock - the add to cart button shows as 'not available'.

I have toggled the mark newly added items in the square sync section as 'off'. I have checked that the track inventory is switched on and that stock has been added on both sides (Square and Weebly). I have also checked that the item is visible.

I'm not sure what I'm doing wrong, I've also cleared my cookies as a precaution but still nothing. This wasn't happening before because I managed to get items showing but now after adding a few more products even the ones that were showing before aren't anymore.

Re: Item Unavailable Issue

Sam_400º — Sun, 21 Jun 2020 19:01:19 GMT

@thecafeguy one of the settings for new items is to be able to have then be ‘unavailable’ when added to the library. This was on by default for items added on the Square side of things - seeing as you’ve changed & updated the sync settings it’s probably worth checking that the items are flagged as ‘available’ as well as being in stock.

Re: Item Unavailable Issue

thecafeguy — Sun, 21 Jun 2020 19:05:31 GMT

Thanks @Sam_400º appreciated! I've tried almost everything apart from the payment settings. I finished setting up my bank account and other details in order to take payment from customers and everything started showing as normal.

Very weird but it worked 👍

Re: Item Unavailable Issue

whatsup — Sun, 21 Jun 2020 23:01:55 GMT

Neither of these work arounds has it showing as available....anything else?

Re: Item Unavailable Issue

Sam_400º — Mon, 22 Jun 2020 15:10:10 GMT

As long as it’s working again I guess - even if no one knows why 😯

Re: Item Unavailable Issue

Helen — Tue, 23 Jun 2020 15:42:36 GMT

@whatsup Sorry to hear you're having trouble with item availability too! If you have multiple locations you should make sure your items are available in each location. From your Square Dashboard:

Navigate to the Items section.
Search for the item that is unavailable and click on the item name.
Under Details > click on the Location name > check the box for each location that this item should be available at > click Save.

You could also try publish your site if you haven't already. If you're still having trouble though do call our Support team so we can help!

Re: Item Unavailable Issue

Charlie96 — Mon, 09 Aug 2021 14:39:47 GMT

Hi, I have tried all of these and nothing is working!

https://charlie-and-emmas-wedding.square.site/product/farmhouse-room-1/18?cp=true&sa=false&sbp=false&q=false&category_id=2

Re: Item Unavailable Issue

tranguyen — Tue, 10 Aug 2021 11:23:43 GMT

Sorry to hear you're running into this issue too @Charlie96! I had a quick look at the item you linked, and I can see that two of the variations are showing up as unavailable (24th Double and 25th Double). In this case, I just want to check:

Are the variations in stock? If you've enabled stock tracking and the items are set to 0, they may not be available to purchase
Is there a price set for each variation?

Re: Item Unavailable Issue

Sfarrow — Wed, 16 Mar 2022 18:40:17 GMT

Hi, I'm having the same issue. my online shop was working fine for 2 months but now everything is showing at unavailable. i have checked all items are available on the item editing page but all still showing as unavailable.

https://www.hydraswim.co.uk/s/shop

Re: Item Unavailable Issue

Breffni — Thu, 17 Mar 2022 14:18:57 GMT

Hi @Sfarrow, I've responded to this query here 👍

Re: Item Unavailable Issue

mrspiggybakes — Wed, 06 Apr 2022 20:29:30 GMT

Hi there I'm having these issues also when everything was working smoothly previously! I've double checked stock and stock availablility at all locations. When I use the online check out link it shows available, when I try and shop via the website it says not available!

Have spent so much time on this as I'm sure its my fault but have double checked settings and re-entered items by copying what I had before with no luck. I've set all to shipping (even though I deliver but I dont want your timings overriding my delivery day options!). I've set all items to visible several times... Anything else you can suggest? Thank you.

Liz

Re: Item Unavailable Issue

Breffni — Thu, 07 Apr 2022 07:10:23 GMT

Hi @mrspiggybakes sorry to hear you're experiencing this too.

Thanks trying the troubleshooting steps yourself! Can you pop a link to site here so I can look at see if anything stand out to me? We'll have a better idea of where to go from there, thanks!

Re: Item Unavailable Issue

mrspiggybakes — Thu, 07 Apr 2022 08:35:41 GMT

Thanks for looking into this Alegra, much appreciated. Its https://mrspiggybakes.square.site - this morning item shows as available, I add it, then it says unavailable on the 'buy now' box, but if I refresh the screen its gone into my basket. I can't add anymore to basket. Something strange going on!

Liz

Re: Item Unavailable Issue

Breffni — Fri, 08 Apr 2022 08:44:54 GMT

Thank you @mrspiggybakes , I had a look yesterday and I didn't have any of the issues you described. I was able to add both items to my basket and proceed to checkout. However this morning I'm unable to add either item to the basket. If you haven't made any changes in the last few hours, it definitely seems like the settings need to be checked on the backend.

When you can please give our support team a call, they can look at your at Square Online settings with you so we can get this resolved as soon as possible.

Re: Item Unavailable Issue

Thj — Fri, 08 Apr 2022 19:33:54 GMT

I've been having this issue for months. They way around it is

Go to items then site categories.

Click on the category the item is showing unavailable.

Re-shuffle the items within that category.

They should all now show as available.

Re: Item Unavailable Issue

scbishop — Tue, 10 May 2022 23:10:16 GMT

Hi, I am also having the same issue. My site is linked with printful and I have ensured the item that I have put up is in stock with them. I have also tried some of the troubleshooting steps on this thread. I will attach a link to my website. Thanks.

https://customworkwearuk.square.site/product/cls-electrical-embroidered-polo-shirt-black/9?cp=true&sa=true&sbp=false&q=false

Re: Item Unavailable Issue

scbishop — Tue, 10 May 2022 23:54:01 GMT

edit- it may allow items to be added when first clicking the link but after one item has been added to the basket it says all items are unavailable on the product page. Thanks

Re: Item Unavailable Issue

Breffni — Wed, 11 May 2022 08:50:55 GMT

Hey @scbishop, thanks for letting us know and for linking the site.

What steps you've taken so far?

I had the same experience as you, the item was unavailable but I could still add it to the basket, which makes me think this is a question of stock management.

Can you ensure that you have stock added and stock tracking turned on for your items? You can follow the steps in Manage Stock in Square Online.

Let me know if these edits work. It might be worth unpublishing and republishing your site after doing so to ensure any changes take effect.

Re: Item Unavailable Issue

scbishop — Wed, 11 May 2022 12:56:27 GMT

Hello @Breffni. I have updated the stock quantities and taken steps of ensuring my transaction methods are working etc. I also created a category for the item previously to see if that had any affect. I have been able to create a pay online link via the square app which seems to be working fine and allows me to add several items to the basket, however the edits to stock etc do not seem to have had an affect on the website. Perhaps there is something wrong with the add to basket section? Thanks, Sam.

Re: Item Unavailable Issue

Breffni — Thu, 12 May 2022 07:45:32 GMT

Hi Sam, thanks for the update. I'm glad to see the products are now available.

It's difficult to discern as I can't see into your account settings but with Square Online sometimes when we experience a sync delay, editing the item in the Square dashboard item library can trigger a re-sync of that item. Other times the item itself just needs more time to complete its sync. Let me know if there are any updates today @scbishop