Options not showing

FGSoph — Sun, 21 Sep 2025 13:26:34 GMT

When I try to edit the options on items, the options just aren't showing up AT ALL. They show fine in the squareup dashboard, but not on square.online.

I think this must be a coding issue? It's been going on for several days now...

When I try to add a new option, it says select an option title, but none of my option titles show up. The rest of the box is just blank. If I click 'next', I get this:

Thanks in advance!

Select an option title

If your options are Small, Medium, and Large, your title would be Size

This field is required

Re: Options not showing

tranguyen — Mon, 05 Oct 2020 10:14:26 GMT

Hi @FGSoph, thanks for your post!

Would you happen to have an exact screenshot of what you are seeing and where you are seeing the message? That will really help me look into this on my end.

I know there are a few ways you can create options. One is by creating it from the item page itself by going to Items > Edit Items. When you click Add options here, if the option set have been created it should come up in the drop-down. If not, you can create a new option set.

You can also manage and create new options by going to Items > Options in your Square Online site. If you click Create new option set from this page, it basically assumes you are creating a completely new set so any previous option won't come up within the drop down.

thread Options not showing in Payments Troubleshooting

Options not showing

Re: Options not showing