thread Re: Shipping in Payments Troubleshooting

Square Online: How do I set shipping rates based on weight?

Yve2Diva — Sun, 21 Sep 2025 13:26:02 GMT

I have set my shipping rates based on weight. However this is not coming through live on my site

Re: Shipping

tranguyen — Wed, 21 Oct 2020 11:44:08 GMT

Hi @Yve2Diva, thank you for reaching out!

If you have setup shipping rates based on weight, it's worth checking that each item have a weight listed as well. You can check this by going to Square Online site > Items > Site Items and click into the individual items.

Please note that the shipping rates won't be calculated until the customer has entered their shipping address at checkout.

If you're still experiencing an issue with the shipping rates, let me know and I'll be happy to help!

Re: Shipping

Yve2Diva — Wed, 21 Oct 2020 12:25:27 GMT

Perfect thank you

Re: Square Online: How do I set shipping rates based on weight?

chezella — Tue, 05 Oct 2021 15:02:03 GMT

Hello,

I am also trying to set shipping rates based on weight. My products aren't actually these weights, but I want to offer reduced shipping costs for my smaller items, and this is the only way I could figure out how to do that. Im in canada.

I have my shipping rates as:

0-0.1kg - $5

0.11kg-0.2kg - $10

0.21kg and up - default - $15 expedited

I have the weight of my smaller products (the ones that I am able to ship lettermail) as 0.1kg. My idea is that is they just order 1 of these items, they can choose the $5 option, if they order 2 they can choose the $10 option and if they order 3+ then its standard parcel shipping.

I just published my site to test run this. But the shipping options are not updating properly. I added 3 of these items to my cart and the shipping was $5, I added 2 of these items to my cart and the shipping was $10. With 1 item the shippping was $10 as well. I've double checked all my entries and they are correct, so I'm not sure why it's not working. Possibly another glitch...sigh

Re: Square Online: How do I set shipping rates based on weight?

BernadetteA — Wed, 06 Oct 2021 18:47:45 GMT

Hi @chezella 😊

Can you post a link to the item you are testing so we can take a look at the checkout flow?

Re: Shipping

TinaH77 — Wed, 25 Jan 2023 10:32:34 GMT

Hi Im having the same problem. I can't see anywhere on the shipping page to set up shipping by weight, its just per item or flat rate

Re: Shipping

k_atie — Thu, 26 Jan 2023 10:10:45 GMT

Hey @TinaH77, thanks for your post. I can see that this is your first post on the Community. Congrats and welcome aboard! 🥳

You should definitely be able to set up shipping rates based on weight! This option usually works well when you deliver within a limited area. Do bear in mind, however, that this option will not take into account the distance to the destination or what couriers actually charge.

To set up a delivery rate by order weight, you’ll need to make sure you’ve specified a weight for each of your items. To start:

From your Square Online Overview page, go to Items > Site Items.
Select an item from your list.
Under Fulfilment, make sure Delivery is ticked so you can add a Delivery weight in the text box.
Select Save when finished.

Note: If the weight of all items in an order is 0, the weight will automatically default to 0.1 lb/kg.

Learn more about how to add items and categories to Square Online.

Hope this helps! Let me know if you need anything else, would be happy to assist in any way I can.