thread Re: Button in header disappears on phone view in Payments Troubleshooting

Button in header disappears on phone view

carey1 — Sun, 21 Sep 2025 13:25:45 GMT

I have created my online shop and have added a donate button to my header, which links to my donations page, the button cannot be seen when viewing the site on a phone. Can I make it visible or move the button to the left?

Re: Button in header disappears on phone view

Sam_400º — Thu, 29 Oct 2020 20:30:39 GMT

Are you able to post a screenshot @carey1 ?

When my site is viewed on mobile all the header options are located in a drop down menu (so my two other pages that normally have links in the header & also the order button that a on the other side).

Re: Button in header disappears on phone view

Seamus — Fri, 30 Oct 2020 01:41:00 GMT

Hey @carey1,

Thanks for reaching out!

Were you able to find this option under the menu as per @Sam_400º's example? Let us know how you go 🙂

Re: Button in header disappears on phone view

carey1 — Fri, 30 Oct 2020 10:39:58 GMT

Thanks for helping. The first picture shows the web view with the donate button on the right

and the second shows the phone view with the button missing.

Re: Button in header disappears on phone view

Sam_400º — Sat, 31 Oct 2020 11:36:35 GMT

@Seamus from @carey1 's screen shot examples - there isn't a menu option shown on the mobile preview.

It looks like the donate button takes the place of the order button - but then doesn't replicate on the mobile view?

Re: Button in header disappears on phone view

tranguyen — Mon, 02 Nov 2020 11:35:20 GMT

Hi @carey1 and @Sam_400º, thank you for sending on the screenshot!

I've tested this on my end and it looks like the right-hand side button is only visible on web view and not on mobile view, which is something I'll flag to our Product team.

For the Donations button to be visible on mobile view as well as web view, there are a few things we can do:

Add the donation button to the main banner on the website
Add a Donation section to the home page like the screenshot below

Add Donation to the navigational menu so that customers can still access it by opening up the site's menu

I hope this will help!

Re: Button in header disappears on phone view

carey1 — Mon, 02 Nov 2020 12:49:47 GMT

Thanks for your help. I want the button to be visible at the top of the page so it would only be suitable to add it to the main banner as you have suggested, how do I do that? I have a browse button already and there doesn't seem to be an option to add another one.

Please would you tell me how to add another button to the main banner?

Thanks,

Carey

Re: Button in header disappears on phone view

tranguyen — Mon, 02 Nov 2020 14:23:14 GMT

I'm afraid at the moment, it isn't possible to add two call-to-action buttons to the main banner @carey1. I've looked for workaround and you can try to do something using the text and image element, but on mobile one of the buttons will still appear below the other, rather than as equal.