thread Apple pay error in Payments Troubleshooting

Apple pay error

BidBayCoffee — Sun, 21 Sep 2025 13:25:21 GMT

Hi a customer contacted me as there was an error thrown up whilst trying to pay online through the website using apple pay. The error is "Missing or invalid default region" I found an article that says for the customer to check their address in apple pay and they did but it still threw up the same error message.

Re: Apple pay error

tranguyen — Tue, 03 Nov 2020 15:15:42 GMT

Hi @BidBayCoffee, thanks for flagging this! It sound similar to an issue that occurred previously with Apple Pay, so I'll reach out to our team and ask them to re-investigate. Once I have more information, I'll be sure to follow-up and let you know immediately.

Just so I have a good understanding of the issue as well in case it's something different - was the customer able to complete the purchase when typing in their details manually?

Re: Apple pay error

BidBayCoffee — Tue, 03 Nov 2020 15:18:54 GMT

Hi thanks for your reply, the customer ended up paying via card in the end as they tried apple pay about 10 times without success.