thread Re: Donations unavailable in Payments Troubleshooting

Donations unavailable

Giftsatewood — Sun, 21 Sep 2025 13:24:59 GMT

Hello,

I have 3 different donation options on my site but tonight all are showing as unavailable when you click to donate, not changed any settings, item purchases are working fine, is there an issue?

Thanks 🙂

Re: Donations unavailable

tranguyen — Tue, 10 Nov 2020 11:12:04 GMT

HI @Giftsatewood, sorry to hear you are experiencing this issue! That's quite strange, but there are a few troubleshooting steps we can do in this case:

- Toggling the Accept online orders button off and back on (this can be located in Settings > Checkout)

- In Items > Site Items, make sure that the donation items are toggle to Visible and that their item types have been set to Donation.

- Try to unpublish and then republish your site under Website > General Settings

I hope this will help!

Re: Donations unavailable

Giftsatewood — Tue, 10 Nov 2020 11:22:16 GMT

Tried them but still not working, can buy items just not donate 😞

It worked yesterday morning though and did nothing to the site yesterday to stop it

Re: Donations unavailable

tranguyen — Tue, 10 Nov 2020 13:56:14 GMT

Would you mind sending me the link to the donation page @Giftsatewood, I can have a further look into this on my end. Additionally, if you try to create a new donation and republish the website, does that come up as available on your website?

Re: Donations unavailable

Giftsatewood — Tue, 10 Nov 2020 14:15:35 GMT

I've just readded them and its still not working 😕

Re: Donations unavailable

Giftsatewood — Tue, 10 Nov 2020 14:16:51 GMT

https://secretsantacic.square.site/product/brand-new-little-tikes-tikes-patrol-police-car-raffle/74?cs=true

https://secretsantacic.square.site/product/sponsor-a-dog-for-3/73?cp=true&sa=true&sbp=false&q=false

https://secretsantacic.square.site/product/donate-to-help-us-buy-christmas-presents/72?cp=true&sa=true&sbp=false&q=false

Re: Donations unavailable

tranguyen — Tue, 10 Nov 2020 15:51:39 GMT

Thanks for sending that on! I checked on my end and I was able to add the donation to cart and it's showing as available to me.

Would you mind trying the following troubleshooting steps and see if that would help?

Make sure your browser is up to date.
Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
Switch to a supported browser, such as Google Chrome.