thread Re: Notification in Payments Troubleshooting

Notification

tonydow — Sun, 21 Sep 2025 13:24:34 GMT

When a new online order is received the POS app doesn’t show a notification badge until the app is opened. Surely the idea of notifications is to alert you that you need to open the app

Re: Notification

Sam_400º — Sun, 15 Nov 2020 12:46:48 GMT

YES!

@tonydow same if you navigate away from the app. I might have been guilty of watching Netflix when it's been quiet rather than keeping an eye on the order screen 😂

Re: Notification

tonydow — Sun, 15 Nov 2020 13:00:08 GMT

If you happen to open the app, see the new order message and view it, you would never see the notification badge at all.

Re: Notification

tranguyen — Mon, 16 Nov 2020 12:37:01 GMT

Hi @tonydow and @Sam_400º, thank you for your post! This is a known limitation and from the last time I check, our team are working to roll out a new feature that will help with this issue. However, I don't have an exact date for the roll out right now but I'll be sure to keep you both up to date if I hear anything.