thread Re: Order Notification Noise via Weebly in Payments Troubleshooting

Order Notification Noise via Weebly

Walkersmiths — Sun, 21 Sep 2025 13:24:29 GMT

Hi. Has anyone else lost the Weebly order notification “Ker Ching” noise that happens when an order comes through? Mine stopped working last week. I’ve checked the notification settings in the Weebly app and in my phone/iPad settings and nothing has changed there. I am getting notifications by email so all is not lost but it’s good to have the noise too.

Grateful for advice.

Alison

Re: Order Notification Noise via Weebly

tranguyen — Tue, 17 Nov 2020 10:13:45 GMT

Hi @Walkersmiths, thanks for surfacing this! Our team are aware of the issue and they are working to resolve this as soon as possible. I'll be sure to share an update on this thread when I have more information.

Re: Order Notification Noise via Weebly

Walkersmiths — Tue, 17 Nov 2020 10:44:17 GMT

Thanks for the reply. Glad it’s not just me doing something silly!

Re: Order Notification Noise via Weebly

tranguyen — Mon, 23 Nov 2020 11:57:13 GMT

Hey @Walkersmiths, sorry that this has taken a bit longer than expected to be resolved! Our team are still working on a resolution right now. Once I have an update, I'll be sure to follow-up on this thread and let you know.

Re: Order Notification Noise via Weebly

Walkersmiths — Mon, 23 Nov 2020 12:40:54 GMT

Thanks for the update.

Notification help!

ARMelts — Thu, 26 Nov 2020 09:55:16 GMT

Hi guys!

Can anyone help me 🙈 I have downloaded the square and weebly app on my phone just for everyday use. I was happy to hear the “cha-chinggg” noise for an order but it stopped working after a day! And i cant seem to get it back, i loved the sound it was handy! Now we have to manually check orders or keep an eye on our emails. I have tried to make sure the notifications are enabled on both apps but nothing seems to work

Re: Notification help!

tranguyen — Thu, 26 Nov 2020 11:39:22 GMT

Hi @ARMelts, thanks for reaching out! This is actually a known issue and our team are working on a fix. Once I have more information on when the fix is rolling out, I'll be sure to follow-up on this thread.

Re: Notification help!

ARMelts — Thu, 26 Nov 2020 12:43:29 GMT

Ahhhh okay thats fine! Thanks a lot for the quick response! It was working first day we joined & from the second day it stopped, wasn’t sure if it was something i had done but no problem at all thanks for responding! Hope its resolved soon!

cheers

Rhys

Re: Order Notification Noise via Weebly

vegansoulbakery — Sat, 28 Nov 2020 02:20:33 GMT

I'm having the same issue

Re: Order Notification Noise via Weebly

tranguyen — Mon, 30 Nov 2020 10:32:10 GMT

Hi @vegansoulbakery, thanks for contacting us! Apology for all the inconvenience caused by this - the team are still working on this at the moment. I hope to have an update soon; once I do, I'll be sure to share it in this thread here.

Re: Order Notification Noise via Weebly

Walkersmiths — Thu, 03 Dec 2020 13:30:10 GMT

Hi. Is there any news on this issue please as it’s been over two weeks since I reported the order notification noise not working.

It would be really helpful if this could be reinstated as soon as possible.

Thank you.

Re: Order Notification Noise via Weebly

tranguyen — Thu, 03 Dec 2020 17:33:36 GMT

Apology that this has taken longer than expected to resolve @Walkersmiths! I've reached out to the team again for an update; I'll definitely update this thread once I have more information as to when a fix is rolled out.

Re: Order Notification Noise via Weebly

Walkersmiths — Fri, 08 Jan 2021 17:49:55 GMT

This issue is still not resolved and its been nearly a month since I reported it. I'm sure I'm not the only one who is getting frustrated its taking so long to fix? An indication of exactly when it will be working again would be appreciated.

Thank you.

Re: Order Notification Noise via Weebly

Walkersmiths — Fri, 15 Jan 2021 07:33:14 GMT

Thank you.

Re: Order Notification Noise via Weebly

tranguyen — Fri, 15 Jan 2021 10:39:40 GMT

Apology that I missed your message @Walkersmiths! I've checked in with the team about this and unfortunately it's still an ongoing bug at the moment. The team are actively working to get the issue resolve but I do not have any further update right now.

For the moment, the best alternative would be to use the normal Square Point of Sale app to monitor order notifications. When you have the app open, it'll alert you to new orders and it does make a noise as well.

Again, my sincere apology for all the inconvenience caused by this.

Re: Order Notification Noise via Weebly

tranguyen — Wed, 20 Jan 2021 16:09:19 GMT

Hi all! The team have let me know they have rolled out a fix for this issue. If possible, would you mind letting me know if you are not getting order notification via the Weebly app? Thank you!

Re: Order Notification Noise via Weebly

Walkersmiths — Wed, 20 Jan 2021 16:22:34 GMT

Hi Tra. I can confirm the notification noise and pop up notification via Weebly is indeed back! So ridiculously excited to hear it again. Thanks for letting us know and to the team for fixing it.

Alison

Re: Order Notification Noise via Weebly

tranguyen — Wed, 20 Jan 2021 17:21:47 GMT

Glad to hear it and thanks so much for bearing with us while we worked on this! We didn't expect that it would take this long.

Let me know if there is anything else I can do!

Re: Order Notification Noise via Weebly

allenw — Tue, 16 Feb 2021 19:45:06 GMT

please let me know the latest with this issue because it’s been and continues to be a HUGE problem for clients trying to schedule product pickups curbside. If we don’t compulsively check the app we miss orders and it just looks so unprofessional.

Re: Order Notification Noise via Weebly

tranguyen — Wed, 17 Feb 2021 09:19:37 GMT

Hey @allenw, really sorry to hear this! From the latest update, the issue should have been resolved in late January. Do you have any pending update for the Weebly app? If not, can you let me know the exact version of the app and the device you are using it on (is it an iPhone or Android)?