thread Re: Unable to use weebly app (only have one site) in Payments Troubleshooting

Weebly app not working

Deacsmith — Sun, 21 Sep 2025 13:23:47 GMT

The weebly app used to work for me but then I added a second website and it stopped working and came up with this notification (image) so I deleted the second website and it still says I can’t use the app and ive tried deleting and reinstalling the app

Re: Weebly app not working

tranguyen — Mon, 30 Nov 2020 11:07:38 GMT

Hi @Deacsmith, sorry to hear you are experiencing this issue! At the moment, the Weebly app doesn't support multi-sites account. Although you may have deleted the second website, it might be that the system has yet to update your account status. I'm going to reach out to the eCommerce team and see if there is anything we can do in this case here. Once I have an update, I'll be sure to reach out and let you know immediately.

Re: Weebly app not working

Deacsmith — Mon, 30 Nov 2020 17:02:10 GMT

Thank you

Re: Weebly app not working

tranguyen — Tue, 01 Dec 2020 09:05:32 GMT

Thanks for bearing with me while I check this @Deacsmith. Unfortunately, once the account is converted to multi-site, it can't be switch back even if the other sites are deleted.

In this case, you won't be able to use the Weebly app anymore. You'd need to manage the app through a web browser or, for your orders, through the Square Point of Sale app. Apology for all the inconvenience caused by this!

Re: Weebly app not working

Deacsmith — Tue, 01 Dec 2020 20:11:05 GMT

Can this be fixed though?

Re: Weebly app not working

Helen — Tue, 01 Dec 2020 21:38:24 GMT

Hi there, Helen here stepping in for @tranguyen. I don't have a timeline for when this will be resolved but as soon as we have any updates we'll post to this thread to let you know.

Re: Weebly app not working

Deacsmith — Tue, 01 Dec 2020 21:57:05 GMT

Thank you

Unable to use weebly app (only have one site)

Sam_400º — Sat, 09 Jan 2021 14:51:59 GMT

I’m getting the unsupported message - searching the boards suggests it’s an issue when you have multiple sites/accounts..... but I only have the one.

anyone managed to sort the issue?

Re: Unable to use weebly app (only have one site)

tonydow — Sat, 09 Jan 2021 16:56:07 GMT

@Sam_400º Personally I found the weebly app a waste of time. Didn’t see anything on it that I couldn’t do with the Square Dashboard but, if I’m mistaken, I’d be interested to hear.

Re: Unable to use weebly app (only have one site)

Sam_400º — Sat, 09 Jan 2021 22:00:22 GMT

From previous experience @tonydow I’d agree - but I think it’s been improved? Was enough for me to download it again but it’s just not working 😕

Re: Unable to use weebly app (only have one site)

tonydow — Sun, 10 Jan 2021 06:48:31 GMT

@Sam_400º I just downloaded it again and it worked (one site) but nothing of interest.

Re: Unable to use weebly app (only have one site)

tranguyen — Mon, 11 Jan 2021 11:33:21 GMT

Hi @Sam_400º, from my previous conversation with the team, once the account is converted to multi-site, it can't be switch back even if the other sites are deleted. I've asked if this can be change but there hasn't been update on this I'm afraid.

In this case, you'd need to manage the site through a web browser or through the Square Point of Sale app.

Re: Unable to use weebly app (only have one site)

Sam_400º — Mon, 11 Jan 2021 11:35:32 GMT

@tranguyen cool. Might be worth asking them to add an explanation, as the message does make it sound like there's something wrong rather than a quirk of the system.

Re: Unable to use weebly app (only have one site)

tranguyen — Mon, 11 Jan 2021 12:55:16 GMT

Absolutely @Sam_400º, thank you for the suggestion!

Re: Weebly app not working

Macy24 — Mon, 11 Jan 2021 21:15:12 GMT

Surely this can’t be fair ... so your saying once you press something wrong on the app like adding another site ! The WHOLE APP doesn’t work surely you can fix this that’s a joke

Re: Weebly app not working

tranguyen — Tue, 12 Jan 2021 11:46:03 GMT

Hi @Macy24, I completely understand your frustration but unfortunately that is the limitation at the moment. In this case, you'd need to manage the site through a web browser instead.

The team are aware that this is something our sellers would like to change, however, I don't have an update for a fix right now I'm afraid.

Re: Weebly app not working

UNLXCKY2024 — Sat, 31 Aug 2024 17:52:54 GMT

I’m having this issue but also unable to see orders through web browser as they were only going through the app… for some reason square online and weebly don’t show the same information so I now have no way to track my orders as well as having to manually change my inventory