thread Re: NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD in Payments Troubleshooting

NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD

MountainHouse — Sat, 20 Sep 2025 08:33:45 GMT

I have received many notifications about the ARCHIVE feature, but it is not available. Clicking the 3 dots only brings up the standard, edit, duplicate, order more etc...

@_Violet

Re: NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD

rtfulk — Thu, 21 Sep 2023 18:40:51 GMT

@MountainHouse When you check an item or items to be archived, look to the bottom right of your screen and you will see Actions. Click than and the Archive button will appear.

Re: NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD

MountainHouse — Thu, 21 Sep 2023 18:52:41 GMT

Thanks, but that is not showing up at all on my dashboard...

Re: NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD

_Violet — Thu, 21 Sep 2023 19:36:14 GMT

Hi @MountainHouse - Thanks for reaching out to us here on the Square Seller Community to bring this to our attention. Sorry to hear that you're having trouble with the new Archive feature.

It's important to note that you can manage archived items from Square Point of Sale, Square Appointments, and Square for Retail. Archived items are not available on Square Restaurants.

I will send you a DM to follow up on this @MountainHouse.

Re: NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD

Cheesetique — Mon, 16 Oct 2023 15:54:10 GMT

This isn't Square for Restaurants. This is Square for RETAIL dashboard. I also do not see the archive option, though it used to be there. It has disappeared in the dashboard.

Re: NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD

sayra — Tue, 17 Oct 2023 22:39:37 GMT

Hello, @Cheesetique

For comprehensive information on archiving items from Square Dashboard and Square for Retail, please refer here. If the issue persists, we strongly recommend reaching out to our Support Team via phone. They can assist you further, investigate the matter thoroughly, and, if necessary, file a Support Ticket for our engineers.

Your cooperation is greatly appreciated. Thank you for reaching out.

Re: NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD

Candlestore — Wed, 18 Oct 2023 14:46:43 GMT

@MountainHouse ;

I am not sure if you got this resolved, but I just put screen shots up of the Archive button in the bottom on another post for someone trying to Bulk Delete items here : Questions-How-To/Bulk-Update-of-Item-Library-including-inventory/td-p/381984

In the First picture I posted at the Bottom Right if you press Actions you would get the Archive button in your Square Dashboards Catalog.

Re: NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD

piddlinpottery — Wed, 18 Oct 2023 16:22:00 GMT

Did this ever get resolved? On the phone with support because mine also doesn't show the archive option, but hoping there is an easy solution I am just over looking.

Re: NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD

Arie — Fri, 20 Oct 2023 02:25:09 GMT

Hello @piddlinpottery,

I'm sorry to hear you're seeing the same issue with the archive option. Have you had a chance to update your app, or reset your device yet?

Re: NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD

chriswhite — Tue, 24 Oct 2023 18:33:27 GMT

I am having the same issue. I've been asking for a bulk delete or archive function for a very long time and was thrilled to see the messages about it. When I select multiple items (or even one item for that matter), I do not get an ARCHIVE option. Please see attached screenshot.

Re: NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD

chriswhite — Tue, 24 Oct 2023 18:34:43 GMT

Did you ever get a response or resolution? I've been having the same issue since the messages about archiving started going out and have yet to see it appear on my dashboard. I've also been asking for the functionality for months. So frustrating!

Re: NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD

MayaP — Wed, 25 Oct 2023 21:25:29 GMT

Hey there @chriswhite thanks for reaching out and letting us know, I am sorry you are having issues viewing the new archive feature. When you click the three blue dots are you still not seeing the option?

Re: NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD

Cheesetique — Tue, 31 Oct 2023 11:01:58 GMT

Square support has said that if you have an activate Restaurants subscription (even a free one), the Archive feature won't work until 2024. That's probably why you're not seeing the Archive option. It's a bummer - I was so excited for this feature, but can't use it because we have both restaurant and retail.

Re: NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD

Caswellonian — Thu, 16 Nov 2023 23:42:43 GMT

Hi @MountainHouse, not sure if you ever got resolution to this. Some time ago I noticed that on my small screen PC that Square for Retail wouldn't scale correctly and I would lose action buttons at the top/bottom of my screen from view and drop-downs wouldn't work correctly. I fixed this by changing the zoom settings for my browser (Google). While on the Square website, I set my browser zoom to 67%. My business partner who also couldn't see Archive (16Nov23), set his google browser zoom setting to 67% and that fixed his problem as well.

Re: NEW ARCHIVE OPTION NOT SHOWING UP ON DASHBOARD

MountainHouse — Fri, 17 Nov 2023 00:19:58 GMT

Thanks for checking in. We use square for restaurants so I assume that’s our issue.