https://community.squareup.com/t5/Payments-Troubleshooting/Reader-connection/m-p/227648#M58544 <P>So when I input amount and charge, the screen does not show connecting to reader, therefor when card is put into the reader nothing is happening.&nbsp;</P> Sun, 21 Sep 2025 13:23:01 GMT Angieb89 2025-09-21T13:23:01Z https://community.squareup.com/t5/Payments-Troubleshooting/Reader-connection/m-p/227648#M58544 <P>So when I input amount and charge, the screen does not show connecting to reader, therefor when card is put into the reader nothing is happening.&nbsp;</P> Sun, 21 Sep 2025 13:23:01 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Reader-connection/m-p/227648#M58544 Angieb89 2025-09-21T13:23:01Z https://community.squareup.com/t5/Payments-Troubleshooting/Reader-connection/m-p/227843#M58545 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/332261">@Angieb89</a>, sorry to hear you're having trouble with the card reader! Have you been able to <A href="https://www.sellercommunity.com/t5/Troubleshooting/Troubleshooting-steps-for-the-Square-Card-Reader/td-p/196122" target="_blank">run through the troubleshooting steps</A> yet? They usually help with any underlying connection issue.&nbsp;</P> <P>&nbsp;</P> <P>If you have run through the steps and the reader is still not recognising or accepting card payments, you can&nbsp;<A href="https://squareup.com/shop/hardware/gb/en/return/warranty" target="_self">file a warranty claim</A>&nbsp;for your Square Reader in the Square Shop. We'll be able to send out a replacement reader then.&nbsp;</P> <P>&nbsp;</P> <P>I hope this will help!</P> Wed, 16 Dec 2020 09:53:56 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Reader-connection/m-p/227843#M58545 tranguyen 2020-12-16T09:53:56Z