https://community.squareup.com/t5/Payments-Troubleshooting/Permanently-broken/m-p/228982#M58537 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/338486">@Colin103</a>, thank you for your post! It sounds like&nbsp;your reader is no longer functioning correctly due to a failsafe put into place to ensure the security of your reader.&nbsp;</P> <P>&nbsp;</P> <P>You can file a limited guarantee claim for your Square Reader in the&nbsp;<A href="https://squareup.com/shop/hardware/gb/en/return" target="_blank">Square Shop</A>. After completing the limited guarantee, you should see your replacement reader in 2-3 days.</P> <P>&nbsp;</P> <P>I hope this will help!</P> Mon, 21 Dec 2020 11:26:41 GMT tranguyen 2020-12-21T11:26:41Z https://community.squareup.com/t5/Payments-Troubleshooting/Permanently-broken/m-p/228808#M58536 <P>i have a contactless devise and the app informs me it permanently broken. how do i get it replaced. less than 6month old</P> Sun, 21 Sep 2025 13:22:45 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Permanently-broken/m-p/228808#M58536 Colin103 2025-09-21T13:22:45Z https://community.squareup.com/t5/Payments-Troubleshooting/Permanently-broken/m-p/228982#M58537 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/338486">@Colin103</a>, thank you for your post! It sounds like&nbsp;your reader is no longer functioning correctly due to a failsafe put into place to ensure the security of your reader.&nbsp;</P> <P>&nbsp;</P> <P>You can file a limited guarantee claim for your Square Reader in the&nbsp;<A href="https://squareup.com/shop/hardware/gb/en/return" target="_blank">Square Shop</A>. After completing the limited guarantee, you should see your replacement reader in 2-3 days.</P> <P>&nbsp;</P> <P>I hope this will help!</P> Mon, 21 Dec 2020 11:26:41 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Permanently-broken/m-p/228982#M58537 tranguyen 2020-12-21T11:26:41Z