thread Re: Please help with mistake re domain in Payments Troubleshooting

Please help with mistake re domain

SophieC93 — Sun, 21 Sep 2025 13:21:02 GMT

Hi I really really need some help please

I am new here...

Tonight I purchased a new domain name and then tried to link it to square which it did successfully but then I didn't have SSL and I didn't know I needed it.

So I want to just revert back to my original Square site for now until I sort that out but don't know how.

I need to do this urgently and hoping for some help please please!

I just launched a new product and people want to purchase it but it won't let them because of this 😭😭😭

Really appreciate any help in advance.

Domain is www.magmamelts.co.uk

Square site is www.magmameltsbysophie.square.site

Thank you thank you!

Re: Please help with mistake re domain

Sam_400º — Sat, 30 Jan 2021 00:03:00 GMT

Hey @SophieC93 - just clicked on your links & it took me to a fully working version with the .square.site domain, so guess you've got *something* all up & running again?

When you link your domain the SSL etc. are all automated, but they do take time for it all to process & confirm. If you re-link your domain when you're a little quieter (from my experience it takes about a day to all go though, but not sure what the official line is) then I'm guessing it won't cause as much of an issue?

Love the top banner BTW about the happy dance 💕

Re: Please help with mistake re domain

Sam_400º — Sat, 30 Jan 2021 00:05:27 GMT

@SophieC93 - sorry, my bad! I saw that your SSL & little padlock was all good but hadn't actually clicked on a product!

If you go back into your online dash, then settings; checkout - make sure your 'switched on' 👍🏻

Re: Please help with mistake re domain

SophieC93 — Sat, 30 Jan 2021 09:01:41 GMT

Thank you ever so much or your response!

Yes I managed (with some family help) to get "something" sorted so it was back up...and then OMG can't beieve I forgot to turn on my accepting orders - what a nightmare! haha I've now turned that back on...silly me

Appreciate the information you have shared I will try that out next week (during the day so I can phone square if I need help 🙂 )

Thank you again you're a star!

TTFN