thread Re: Adding VAT - UnprocessableEntityError in Payments Troubleshooting

Adding VAT - UnprocessableEntityError

HedgeSocials — Sun, 21 Sep 2025 13:20:08 GMT

Hi everyone,

We couldn't find out how to contact support so thought this would be the next best thing.

When we are trying to add our VAT number to our profile we keep getting this message:

'UnprocessableEntityError'

We can't invoice without our VAT number and we have business waiting.

Any help would be appreciated.

Dan & Dave

tranguyen — Mon, 15 Feb 2021 17:53:37 GMT

Hi @HedgeSocials, welcome to the Seller Community! Really sorry to hear you are having this issue with your VAT number.

Our website sometimes encounters errors when trying to connect to your browser. As the first step, here are a few troubleshooting tips you can try:

Make sure your browser is up to date.
Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
Switch to a supported browser, such as Google Chrome.

If none of these troubleshooting tips work, can you let me know:

P.S: You can also find our Support contact information here. Hope this will help!

HedgeSocials — Mon, 15 Feb 2021 19:39:04 GMT

Sorted! TY!

tranguyen — Tue, 16 Feb 2021 10:10:23 GMT

Glad to hear it's sorted @HedgeSocials!