thread Re: Book Next and Block Extra Time in Payments Troubleshooting

Book Next and Block Extra Time

SR_ — Sun, 21 Sep 2025 13:19:19 GMT

Hi,

I have a 15-minute block at the end of all service appointments to prepare for the next.

This works fine everywhere apart from using the Book Next option at the bottom of appointment details, if you add from here the session goes into the calendar without the extra 15 minutes causing issues with timing.

Any help much appreciated.

Re: Book Next and Block Extra Time

Seamus — Fri, 19 Feb 2021 03:24:31 GMT

Hey @SR_,

Thanks for reaching out and sorry to hear you're having trouble with Appointments!

I've reached out to our product team to check if this one may be a bug or a known issue at all, or if there's any way to change this from within the app - I will let you know when I hear back from them!

In the mean time I also recommend getting in touch with support for further help here - you can email via this form or call between 9am-5pm weekdays on 0800 098 8008.

Re: Book Next and Block Extra Time

SR_ — Mon, 22 Feb 2021 11:45:00 GMT

Seems to be working again, thanks.

Re: Book Next and Block Extra Time

tranguyen — Mon, 22 Feb 2021 14:10:25 GMT

Glad to hear it's working again now @SR_! Do let us know if you run into any other issue and we'll be happy to help.