thread Issue with customers ordering online in Payments Troubleshooting

Issue with customers ordering online

BiancoNero2020 — Sun, 21 Sep 2025 13:19:14 GMT

Hi guys, recently customers who normally orders online are getting messages to say that we do not deliver to that address even though they ordered before?

Are you able to advise if this is down to settings or is there an issue with the platform?

Thanks

Piero

Re: Issue with customers ordering online

RussB — Thu, 18 Feb 2021 22:33:31 GMT

Hi Piero

have you checked your delivery settings, I have found, for some reason, that sometimes the location needs to be re-verified.

Re: Issue with customers ordering online

BiancoNero2020 — Thu, 18 Feb 2021 23:18:01 GMT

Hi Russ, I’ll give that a go. Thank you