thread Re: Store Emails - large empty spaces appearing when seeing emails in browser in Payments Troubleshooting

Store Emails - large empty spaces appearing when seeing emails in browser

smashnslide — Sun, 21 Sep 2025 13:18:40 GMT

@tranguyen I hope you can help me.

I wanted to customise Store Emails with my logo and maybe some pickup instructions, however since I have done this I realised there are large areas of blank space that appear in the email being sent to customers in the order confirmation and when the order prepared emails when viewing in a browser. See below screenshots:

Can you kindly advise how to get rid of these large blank areas?

Re: Store Emails - large empty spaces appearing when seeing emails in browser

tranguyen — Mon, 22 Feb 2021 11:38:06 GMT

Hey @smashnslide, thanks for flagging this, that's quite strange. So that I can have a further look into this, would you mind confirming the following:

Check that there are no additional spaces between section in the email builder or after the paragraph.
The exact email version - is it the order confirmation email or the order prepared email that this was added to?
The exact version of your web browser. To find this, visit whatwebbrowser.com.
Your email host (are you using Gmail, Hotmail or Yahoo, etc.?)

Re: Store Emails - large empty spaces appearing when seeing emails in browser

smashnslide — Tue, 23 Feb 2021 11:07:42 GMT

Check that there are no additional spaces between section in the email builder or after the paragraph. - no additional spaces
The exact email version - is it the order confirmation email or the order prepared email that this was added to? order confirmation and order prepared both have this issue.
The exact version of your web browser. To find this, visit whatwebbrowser.com. - Chrome 81 on Windows
Your email host (are you using Gmail, Hotmail or Yahoo, etc.?) - Gmail

Re: Store Emails - large empty spaces appearing when seeing emails in browser

tranguyen — Tue, 23 Feb 2021 14:48:18 GMT

Thanks for all the information @smashnslide! I think this might require some further investigation but before I do so, would you mind trying to update your Chrome browser and take the screenshot again for me? I want to make sure everything is up to date first.

Re: Store Emails - large empty spaces appearing when seeing emails in browser

smashnslide — Tue, 23 Feb 2021 16:56:52 GMT

Due to me using a work laptop I cannot update the browser, I have used this on Mozilla 11 on Windows as well as has the exact same issue.

Re: Store Emails - large empty spaces appearing when seeing emails in browser

tranguyen — Wed, 24 Feb 2021 12:56:02 GMT

No worries at all, thanks for letting me know that @smashnslide! I'm checking in with the ECOM specialist team at the moment to see if they know what might be causing this as well.