thread Shipping cost by product - Feature request in Payments Troubleshooting

Can I setup shipping rates per item on Square Online?

Roi1 — Sun, 21 Sep 2025 13:18:37 GMT

The title of this thread has been edited from the original: Shipping rates

I've set my shipping rates by weight and everything works fine, but now I got some new products that require special packaging and therefore should be charged an extra flat rate per item, is there a way to do that?

Setting item postage rates individually

PAINTERGIRL21 — Wed, 02 Sep 2020 12:24:10 GMT

Hi! I am an artist and I'm finding that by only being able to set postage rates by weight or price means that some of my customers are being overcharged for postage.

This may be putting folk off buying when they see the cost of postage!!

I'd like to be able to set individual prices. Is this a future possibility?

Re: Setting item postage rates individually

tranguyen — Wed, 02 Sep 2020 14:00:03 GMT

Hi @PAINTERGIRL21, thank you for reaching out! Are you looking to set shipping rate per individual items? If so, that's a feature request that have come up before so I'll be sure to flag your feedback to our Products team as well.

In the meantime, instead of charging shipping based on an order's weight, you can also set a flat rate for every order or every item regardless of weight or destination, or charge shipping based on the number of items in an order. You can see all these options under Settings > Shipping in your Online site. For more information about your Shipping Options, check out this article in our Support Centre.

Can you have different shipping rates for different categories online

RichardSnell — Fri, 30 Oct 2020 20:28:34 GMT

Is it possible to apply different shipping rates to different categories. ie Jigsaw Puzzles are bulky so cost more but Greetings Cards are not and require less postage. can anyone help.

Re: Can you have different shipping rates for different categories online

tonydow — Sun, 01 Nov 2020 09:57:57 GMT

@RichardSnell Could you base your shipping rates on weight ranges.

Re: Can you have different shipping rates for different categories online

RichardSnell — Sun, 01 Nov 2020 17:29:08 GMT

That is possible but also an incredible amount of work as we will have in excess of 10,000 SKU,s when we have finished, We were looking for the capability to apply a different rate that we create to individual items within a specific category. This in itself I believe is available on other platforms. We are a retail company with so many different lines it really is a must, Also if similar companies to us were to look at joining, this would be a good USP for Weebly.

Re: Can you have different shipping rates for different categories online

tranguyen — Mon, 02 Nov 2020 17:46:32 GMT

Thanks for writing in @RichardSnell! I have a quick look on my end and at the moment, shipping rates can only be set either by weight, order total or item quantity. Alternatively, you can charge on flat rate for every order or item regardless of weight or destination.

Being able to setup shipping rates per items/categories would definitely be a handy feature to have, so I'll be sure to flag this to our Product team for consideration.

Let me know if there is anything else I can help you with in the meantime.

Re: Setting item postage rates individually

doc_choc — Wed, 04 Nov 2020 16:30:10 GMT

Hi,

We are finding setting Shipping rates a little challenging. We have two flat shipping rates we offer, Standard and Express, these work fine. our challenges are as follows

Out side of our two flat rates we have one item which we charge on £2 to ship and we can not seem to add this just to this item. We have tried doing this by weight ie we created a weight range unique to the product ie 0.1-0.11kg but we find that when something else is added to the basket the £2 is still visible and then people are purchasing items that should have the higher flat rates but they are selecting the lower £2 rate as this is still visible

We also have a product were we want to add free delivery, however we can only seem to get this to work by offering the customers a free delivery coupon, otherwise we start to have other issues with the flat rates.

Not sure if your shipping side is a little too simplistic and requires a little more functionality. Not a challenge I would like to take on personally but I do know we can not seem to get some simple things done with the shipping.

Oh not sure if this is a bug, we set up a new shipping rate for the £2 with a fallback rate of £4.95, we have deleted this rate but now we see the fallback rate as on option continually. I can't seem to remove it?

Thanks

Re: Setting item postage rates individually

tranguyen — Thu, 05 Nov 2020 09:07:48 GMT

Hi @doc_choc, thank you for your post! From what I understand, it might be that the current Shipping options cannot fulfil what needed since at the moment, there isn't a way to separate out a category or item and apply a different shipping rate to it.

However, I'd like to take a look into this and see if there is any workaround that'd be possible. To clarify:

- All orders have a flat rate applied. The flat rates are Standard or Express

- Certain items do not fall under this flat rate. Instead, they only cost £2.00 to ship. However, if they are purchased in addition to normal items, all three rates (Standard, Express and £2.00) are appearing.

- In terms of offering free delivery, would you mind letting me know what happened when you set this up? Is free delivery offer based on weight or order total?

- In terms of still seeing the fall back rate, that does seems like a bug. Does this come up regardless of the item you select?

Setup shipping rates per items/categories

CaitlinDaw — Thu, 31 Dec 2020 17:25:34 GMT

Being able to setup shipping rates per items/categories would be really useful! Is there any way this feature would be implemented sometime soon? It's really making it difficult for me to launch new products knowing the current shipping options aren't going to work for me!

Re: Setup shipping rates per items/categories

tranguyen — Fri, 01 Jan 2021 09:09:20 GMT

Hi @CaitlinDaw, thank you for letting us know!

I don't have a timeline on when this will be available right now but I would encourage you to check out our Beta Community to join and potentially get access to new features first when we test them out. I'll also bounce back as soon as I have more information to share.

Re: Setup shipping rates per items/categories

MJD — Sun, 03 Jan 2021 13:13:34 GMT

believe this is in the shipping options to price shipping on a per item basis, ill find some more info an send you screenshots 🙂

Re: Setup shipping rates per items/categories

MJD — Sun, 03 Jan 2021 13:16:06 GMT

Re: Setup shipping rates per items/categories

MJD — Sun, 03 Jan 2021 13:16:35 GMT

Re: Shipping rates

tranguyen — Mon, 22 Feb 2021 13:56:07 GMT

Hi @Roi1, thanks for your post! From looking on my end, I don't think there is a way to setup exactly what you need. At the moment, there isn't a way to configure shipping rates on an item basis. While you can setup a flat shipping rate and charged it per item, this rate will apply to all items and not just the one you wanted.

Some workarounds I can think of are:

Build the extra shipping rate into the item's price itself OR
You can configure the weight for these item so that it'll fall outside of your rate rules and be charged the fallback rate, rather than the standard rate.

Re: Shipping rates

Roi1 — Mon, 22 Feb 2021 15:32:37 GMT

Thanks for your reply.

I don't understand how it can work with the fallback rate.

I have the weights set up like this

and it calculates the weight of the whole order. How can I do the workaround if an order contains 4 items with a total weight 3.5kg and one of the items needs extra packaging?

Re: Shipping rates

tranguyen — Mon, 22 Feb 2021 17:56:41 GMT

I think in my head I might have had a different configuration in mind, so apology for the confusion @Roi1! I was assuming that the item is purchased by itself and that there was a max limit.

If we are go use the fallback rate, what we would need is to set a max weight for the free shipping then set the weight for the special item to be above this max weight. That way, even if the special item is bought with other items, the fallback rate will apply rather than the normal rate.

Hopefully that will help! If not, the best thing would be to add the shipping fee on top of the item price.

Shipping cost by product - Feature request

MJD — Sun, 21 Mar 2021 10:59:40 GMT

One thing I noticed lately is when I've looked into how to connect other things like Printful to square, their shipping prices are a lot lower than mine, however I can't change my shipping costs by product, could this be something that's brought in soon, because I cant really move forward without it, and if there's a workaround id be interested in finding out how I can make this work without showing incorrect prices.

Re: Shipping cost by product - Feature request

tranguyen — Mon, 22 Mar 2021 16:21:40 GMT

Hey @MJD, thanks for raising this! I've checked with our team and we still don't have a timeline to share when setting shipping cost by product is available just yet but it's worth keeping an eye on our Beta Community.

I haven't come across any workaround myself but I'll be sure to share it here if I see anything. The only thing I can think of is to build the shipping cost into the item price itself but this may not be a good workaround if you have a large item library.

Re: Shipping cost by product - Feature request

MJD — Mon, 22 Mar 2021 16:59:14 GMT

Thanks, I thought of building the shipping cost into the item but even then it’d have the rest of my item library shipping options and no free option and the shipping prices vary quite a bit.. seems like I’ll just have to wait for now