thread Re: Issue with Pop-up Banner on Mobile Site in Payments Troubleshooting

Issue with Pop-up Banner on Mobile Site

f-b — Sun, 21 Sep 2025 13:17:33 GMT

I have an issue with the pop-up banner on my mobile site - On my homepage the banner appears above the header section so that the all the icons in the header are accessible.

But when the menu is chosen it opens behind the banner so the top navigation item (in this case Shop) is hidden underneath the banner.

I want the user to not have to click the banner closed to be able to use the menu bar to navigate to the shop.

Is there a fix for this?

Re: Issue with Pop-up Banner on Mobile Site

tranguyen — Mon, 01 Mar 2021 13:08:16 GMT

Hi @f-b, thanks for your post! From looking into this on my end, this is expected behaviour moment because the size of mobile screen. There isn't quite a fix for this right now. To fully access the menu, the customers would need to either close the pop up or enter their email address for the pop up to disappear fully.

Alternatively, you can also added a call out to sign up up for the newsletter to the footer of the website. That way, the field will always be visible to the customers even if they have closed the pop up.

Re: Issue with Pop-up Banner on Mobile Site

f-b — Mon, 01 Mar 2021 14:31:10 GMT

thanks @tranguyen that works as an idea! Thanks

Re: Issue with Pop-up Banner on Mobile Site

MUDE — Mon, 26 Feb 2024 22:24:24 GMT

Is this the same issue ?

there is no way to scroll down to hit subscribe after inputting the relevant info.

there is also no way to go down and agree to the 2 different sets of terms ?

surely this should be a striaght forward fix ? The pop up just needs its own scroll bar so the customer can scroll, see both the terms agree and scroll to hit subscribe.

there are options to put the subscribe category elsewhere however the likelyhood of every customer seeing the area where this is located is very slim.

please advise.

Re: Issue with Pop-up Banner on Mobile Site

Breffni — Tue, 27 Feb 2024 15:02:18 GMT

Hi @MUDE - thanks for raising this.

I was able to replicate this on iOS and Android. I have flagged the Square Online team for review. Once I hear back from them, I will let you know.

Re: Issue with Pop-up Banner on Mobile Site

Breffni — Tue, 05 Mar 2024 11:02:13 GMT

Hi @MUDE - I can confirm that this is a known issue that is being worked on by the engineers.

I have added your case to the ticket and I will let you know here as soon as there is an update.

Apologies for any inconvenience caused.

Re: Issue with Pop-up Banner on Mobile Site

MUDE — Wed, 06 Mar 2024 11:27:05 GMT

Thank you, to add to this, coincidentally after reporting this issue, if you have a look at the pop up on my original advert and the same one on my site (Mude.co.uk), the pop up image has changed, i have not published any changes, nor have i changed the image. Frustrating as i am currently having too many different issues and spending more time on this forum than servicing customers.