thread Re: Square Website Down in Payments Troubleshooting

Square Website Down

DawnW — Sun, 21 Sep 2025 13:14:28 GMT

Hi, our website seems to be down and I'm not sure where to go for assistance? I'm getting just a blank page loading with the reCAPTCHA icon bottom left & Messenger icon bottom right and that's all?

The domain name is the-glass-barn-studio.square.site the site had been working great? I tried 'publishing' again but it still won't load?

Any help greatly appreciated.

Re: Square Website Down

tranguyen — Mon, 12 Apr 2021 12:06:56 GMT

Hi @DawnW, really sorry to hear you are running into this issue!

I tried to access the website on my end and wasn't able to get through as well. Since you've tried unpublishing and republishing the website again, I've escalated this to our ECOM team so they can investigate further and help to resolve the issue.

Once I have an update from the team, I'll be sure to follow up and let you know right away.

Re: Square Website Down

DawnW — Mon, 12 Apr 2021 12:08:23 GMT

Thank you for looking into it for us. Still down today?

Re: Square Website Down

tranguyen — Mon, 12 Apr 2021 15:03:24 GMT

I'm unable to load the site still but hopefully our ECOM team will be able to help resolve this soon! Apology for all the inconvenience caused by this.

Re: Square Website Down

MJD — Mon, 12 Apr 2021 16:38:01 GMT

Looks like you're back online from my end : D

Re: Square Website Down

DawnW — Mon, 12 Apr 2021 17:38:42 GMT

Thank you tranguyen & MJD Photography... we seem to be back in action!