thread Re: Seller Community - Broken posting in Payments Troubleshooting

Seller Community - Broken posting

MJD — Sun, 21 Sep 2025 13:12:34 GMT

Hi there, probably a post for @Helen here, when I attempt a lot of posts on the seller community where I haven’t added any additional code I am met with this message upon posting

seems to be an error with filtering, another issue I’ve noticed with filtering is if I share the phone number to square support in the community my post gets banned, please fix this as sometimes it’s important for users to know where to find the help they need.

Re: Seller Community - Broken posting

tranguyen — Thu, 27 May 2021 13:00:30 GMT

Hey @MJD, thanks for sharing this! That's really strange; I'm going to look into this further and let our platform developers know as well.

For the phone number at least, they are shared here as well so it might be easier to share a link to this post for now!

Re: Seller Community - Broken posting

MJD — Thu, 27 May 2021 13:06:42 GMT

When I share links they usually get marked as unsupported HTML so I’ll try but it won’t always be possible, thanks for passing this on for me though.

Re: Seller Community - Broken posting

tranguyen — Thu, 27 May 2021 13:20:51 GMT

Let me flag that to our team as well. Sorry for all the inconvenience caused by this @MJD!

Re: Seller Community - Broken posting

MJD — Thu, 27 May 2021 13:55:50 GMT

I believe that was the original issue with this post (I wasn’t trying to add a phone number to the post in the screenshot) I believe it just doesn’t like the links, it’s like I can no longer update my seller community digital signature as the HTML I originally used is no longer supported so if I try to make sign in blue with “class=“text-primary”” (as I believe sellercommunity.com uses bootstrap 4/5 for the CSS framework) It doesn’t allow me to update it, as well as moving the link as the <a></a> tag is no longer supported in there as well as the hyper-linking feature not being accessible in that input box, would be cool to see the options added there as well though to add more flexibility to the way users can present themselves there.

Re: Seller Community - Broken posting

tranguyen — Thu, 27 May 2021 14:15:46 GMT

I've added that to the open ticket I have with our platform developers as well. Once I hear back from them, I'll follow up on this thread!

Re: Seller Community - Broken posting

Helen — Thu, 27 May 2021 22:32:55 GMT

Hey @MJD. I'm sorry you were experiencing these issues today and for the delay in this reply. I was able to do some research today:

The 'invalid HTML error' was probably caused by the HTML/other code you added to your signature (I think you knew this already!). Right now you can use basic HTML in your signature and we're looking into adding advanced HTML options in future.
We have a special spam filter set up for phone numbers. Unfortunately, in the past bad actors were sharing the wrong phone number here in the Community so we had to implement a filter to prevent that from happening. We flagged this to our developers though and it looks like we might be able to make an improvement to allow certain phone numbers.

So, there is more to come on both of these issues. Thanks again for raising these - we definitely want you to be able to share information about your business in the Community signature, and to be able to share the direct phone number to our CS teams easily!

Re: Seller Community - Broken posting

MJD — Fri, 28 May 2021 05:53:31 GMT

The issue is, if it’s my signature blocking some of my posts, how come it’s only disallowing some posts and not all?

Re: Seller Community - Broken posting

tranguyen — Fri, 28 May 2021 08:09:35 GMT

Hey @MJD, our developers are looking into this further so let me check in with them again about the HTML error! There might be something else causing the error as well, and I'll follow up as I have more information.

Re: Seller Community - Broken posting

MJD — Wed, 09 Jun 2021 15:43:46 GMT

Hello,

I wanted to follow up on this thread and ask a question/give some information on my findings…

Has the issue been fixed?

My reasoning for this question would be as some may notice I have managed to update my signature to my preferred pronouns, (previously I struggled to make changes to my signature due to HTML errors).

Thanks for your help!

Re: Seller Community - Broken posting

tranguyen — Wed, 09 Jun 2021 16:00:55 GMT

Hey @MJD, that's great to hear! We did deploy a few changes recently so glad to see it helped. If it happened again, let us know so we can look into it further.

Re: Seller Community - Broken posting

MJD — Wed, 09 Jun 2021 16:03:35 GMT

I'll consider it fixed then, and that it's all good from here unless any reports otherwise...

If any members of the seller community continue to struggle with similar issues to the one above, please feel free to add them to this thread so we can keep all the information together for the developers : )

-Matt