How to troubleshoot Bluetooth receipt printers

tranguyen — Sun, 21 Sep 2025 13:12:10 GMT

Hello Seller Community,

In this post, we will run through some common troubleshooting tips for Bluetooth interface printers. If you have any questions, reply below. 👇

Having trouble with Square Terminal’s built-in receipt printer? Check out Square Terminal Troubleshooting guide in our Support Centre.

Before we start, here’s a short checklist 📝

✔️ Make sure you are using a printer that is compatible with Square.

You can find our list of compatible printers here.

✔️ Make sure your device software and Square app are fully up to date.

You can always check for updates from the Play Store (on Android devices) or App Store (on iOS devices).

✔️ Make sure that the printer paper is fully loaded inside the printer.

✔️ For Star Micronics printers, download one of these apps so you can run through advanced troubleshooting steps:

Let’s dive in!

Make sure the printer isn’t already paired to another device. If it is, you can choose to forget it or turn off Bluetooth on the other device.
Turn your iPad’s Bluetooth setting off and on again.
If you have the SM-S220i or SM-T300i printer, make sure that the printer is set to Bluetooth (iAP) mode. To check:

⭐ For mPOP printers specifically, this manual can come in handy.

Re: How to troubleshoot Bluetooth receipt printers

tranguyen — Wed, 02 Jun 2021 10:01:31 GMT

You can find troubleshooting guides for USB printers and Ethernet/WiFi printers in our Seller Community too!