thread How can I edit my address & phone number for appointments confirmation email and text? in Payments Troubleshooting

How can I edit my address & phone number for appointments confirmation email and text?

HelE — Sun, 21 Sep 2025 13:10:24 GMT

The title of this thread has been edited from the original: Appointments

Hello

I want to deliver online training using the appointments calendar. I don't want customers to have my address or phone number, but this is shown on the confirmation text and emails. Is there anyway to change this?

Thanks

Re: Appointments

tranguyen — Thu, 22 Jul 2021 09:31:49 GMT

Hi @HelE, welcome to the Seller Community!

I had a look into this and there are a couple of things we can do to change how your address and phone number appear to customers.

First, we can change change Where do you accept appointments? settings from At my business to At the customer's location. This way, your location will not be shown to customers but they'd need to enter their own address when booking the appointment.

Secondly, the address & phone numbers can also appear in the footer of the confirmation email. We'll want to change the business location from Physical to Mobile within the Account & Settings tab on Dashboard. By changing the location type, you can leave the address and phone number field blank, so it won't show for customers.

I hope this will help!

Re: Appointments

nell_a — Tue, 27 Jul 2021 14:45:08 GMT

And you can edit the display name and phone number of the staff member, i.e. you, here: https://squareup.com/appointments/staff/