thread Re: Downloading a report to csv produces a blank csv file in Payments Troubleshooting

Downloading a report to csv produces a blank csv file

nell_a — Sun, 21 Sep 2025 13:09:59 GMT

The report I download is https://squareup.com/dashboard/sales/reports/category-sales

The csv file is completely blank expect cell A1, which shows "��C" and that's all. Is this a bug?

Re: Downloading a report to csv produces a blank csv file

Emma_ — Wed, 28 Jul 2021 12:33:53 GMT

Hi @nell_a, with Microsoft Excel or Google Sheets, if you go to File > Open > Select the CSV file, you should be able to see the report in full. Please try downloading your report again and if you still see an empty report, you may need to contact our Support team for further investigation.

Re: Downloading a report to csv produces a blank csv file

nell_a — Mon, 02 Aug 2021 13:34:29 GMT

Hi @Emma_

The only option I have in my OS in the File menu of the downloaded file is 'SAVE AS > Google Sheets'. If I do this the data then appears.

Thank you.