thread Re: Image for "Button Section" not showing in Payments Troubleshooting

Image for "Button Section" not showing

JoeRG — Sun, 21 Sep 2025 13:09:55 GMT

I'm trying to create a customer support page with 4 columns with a "button section". For some reason, I can't add an image to each button. The option is there, but when I click the add button, it just shows the default grey placeholder. I've tried deleting cache, restarting the browser, tried with Chrome, Edge and Brave browsers. Tried different computers, different locations and still the same problem so it looks like it's a bug. Can anyone advise what I can try?

Many thanks!

Re: Image for "Button Section" not showing

Emma_ — Thu, 29 Jul 2021 10:23:44 GMT

Hi @JoeRG, sorry you're running into this! I have tried to reproduce this on my end and I am experiencing the same issue. Can you please share a link to your website? I am reporting this to our engineers. Apologies for the inconvenience.

Re: Image for "Button Section" not showing

JoeRG — Thu, 29 Jul 2021 10:35:49 GMT

Hi Emma, the site is not live yet so I've sent the link via message to you. Any idea whether this can be fixed quickly? Many thanks!

Re: Image for "Button Section" not showing

Emma_ — Thu, 29 Jul 2021 10:53:27 GMT

Thank you @JoeRG for providing this link. I have now reported it and hope to get an update soon. I'll post back here and tag you so you get the notification as soon as it is fixed. Thank you for your patience.

Re: Image for "Button Section" not showing

JoeRG — Thu, 29 Jul 2021 11:06:45 GMT

Thanks @Emma_

Re: Image for "Button Section" not showing

tranguyen — Tue, 10 Aug 2021 10:30:11 GMT

Hey @JoeRG, I've checked in with our team and they have rolled out a fix that should resolved the issue. Image should now populate as normal when you're adding them to the site.

Let me know if there's anything else I can do for you!