thread Re: Self serve ordering timed categories in Payments Troubleshooting

Self serve ordering timed categories

Thj — Sun, 21 Sep 2025 13:08:48 GMT

I have been using self serve ordering for over a year and all has been fine until last week. All of my categories are timed. For example, we close at 11pm, so items are not available after 10.15pm. However, last week I noticed customers can order any of my items at any time of day. It used to come up with the messages "available later" if they were ordering after 10.15pm. What has changed and how can it be rectified?

Re: Self serve ordering timed categories

tranguyen — Mon, 13 Sep 2021 10:39:37 GMT

Hi @Thj, thank you for flagging this! This does sound like a potential bug actually. I'd like to take a further look into this and escalate it to our engineering team as well.

Is this happening to all categories or is it limited to specific categories/items? If possible, can you share an updated QR code with me? That way, I can test it out.

Re: Self serve ordering timed categories

Thj — Mon, 13 Sep 2021 10:45:56 GMT

It's happening to all the categories

https://thehonestjohn-selfserve.square.site/s/order?location=11e9f94e756dc80aa2130cc47a2ae378&customer_seat_id=11eb0274994d2bda90609638ce659759

Re: Self serve ordering timed categories

Dirky — Mon, 13 Sep 2021 13:38:49 GMT

Wow, when was this feature added?! This was something I inquired about months ago, regarding limiting self serve orders to a particular time. Looks like it could be very useful.

Re: Self serve ordering timed categories

tranguyen — Mon, 13 Sep 2021 13:58:04 GMT

Thanks for letting me know and for sending on the link @Thj! I've made a note to myself so I'll test it later on today (closer to when the items are supposed to become unavailable) and will let you know how I get on.

Re: Self serve ordering timed categories

tranguyen — Wed, 15 Sep 2021 10:49:50 GMT

Hi @Thj, I just want to follow up and let you know this is currently being investigated by our ECOM specialist team. I'm waiting for an update from them and will follow up once I have more information to share.

Re: Self serve ordering timed categories

tranguyen — Tue, 28 Sep 2021 11:57:40 GMT

Thanks for bearing with us while we look into this @Thj. A fix has been rolled our by our team. I'll keep my eye on this this evening once things are closed to see if the issue is resolved, but I want to let you know as well.