thread Re: Privacy Policy Link when booking appointment. in Payments Troubleshooting

Privacy Policy Link when booking appointment.

SR_ — Sun, 21 Sep 2025 13:08:15 GMT

When customers book appointments, there is a link on the customer details page to access the privacy policy. This link goes to error page. How do I redirect this to the policy page on my website?

Thanks, Simon

Re: Privacy Policy Link when booking appointment.

tranguyen — Wed, 22 Sep 2021 11:36:22 GMT

Hey @SR_, thanks for flagging this! The Privacy Policy link there should definitely not bring up an error page. I've raised this with the appropriate team as well so they can help resolve this as soon as possible.

Re: Privacy Policy Link when booking appointment.

SR_ — Mon, 04 Oct 2021 09:49:35 GMT

Any movement on this? still showing the error page.

Re: Privacy Policy Link when booking appointment.

tranguyen — Mon, 04 Oct 2021 13:40:25 GMT

Sorry to hear that the error is still coming up @SR_! Let me check in with the team again on this as it should have been resolved.

Re: Privacy Policy Link when booking appointment.

SR_ — Thu, 21 Oct 2021 07:10:03 GMT

Hi Tranguyen,

Still not working! 🙄

Thanks

Simon

Re: Privacy Policy Link when booking appointment.

SR_ — Sun, 02 Jan 2022 16:06:53 GMT

A bit disappointed that this has not been fixed, and not much communication from Square! First reported 22nd September 2021.

Can you update, please?

Re: Privacy Policy Link when booking appointment.

SR_ — Wed, 19 Jan 2022 14:53:40 GMT

This has nothing to do with my thread? Please answer original question.

Re: Privacy Policy Link when booking appointment.

Ria — Fri, 21 Jan 2022 02:01:05 GMT

Hi @SR_ - My apologies for the miscommunication in my previous post.

Sorry to hear that this has not yet been resolved. I am happy to get this escalated on our behalf again and not stop until we have a resolution to provide with regards to the matter.

As soon as more information has been provided, I am happy to pop back in and provide updates.

Re: Privacy Policy Link when booking appointment.

SR_ — Fri, 21 Jan 2022 16:40:35 GMT

Yes, it's taken a long time, first reported 22nd September 2021.

I am looking forward to hearing from you.

Re: Privacy Policy Link when booking appointment.

SR_ — Tue, 08 Feb 2022 21:02:45 GMT

Re: Privacy Policy Link when booking appointment.

Ria — Wed, 09 Feb 2022 22:42:19 GMT

Hi @SR_ - At this time no update information has been provided, I appreciate you following up. I'm happy to dive in a bit further to investigate this issue.

Re: Privacy Policy Link when booking appointment.

Breffni — Thu, 10 Feb 2022 12:31:27 GMT

Hi @SR_, just jumping in for Ria & Tra here.

Sorry for the delay on this one and thanks for flagging it.

We have re-escalated this issue, I'll follow up with you when I have an update.