thread Item Availability Widget / Item Availability in Payments Troubleshooting

Item Availability Widget / Item Availability

The_Sun_Inn — Sun, 21 Sep 2025 13:08:10 GMT

Hi, last week the new widget for item availability vanished of our systems, the order widget and keypad widget are still there though? Also some items do not 'Grey Out' on the screen even though they show in 'Actions>Item Availability' as unavailable! Possible Bug maybe?

Re: Item Availability Widget / Item Availability

tranguyen — Thu, 30 Sep 2021 12:09:01 GMT

Thanks for flagging this @The_Sun_Inn! It does sound like it could be a bug. Is this happening on the Register again or is it on the iPad? Has there been any recent update that you can see as well?

Re: Item Availability Widget / Item Availability

The_Sun_Inn — Thu, 30 Sep 2021 14:44:08 GMT

@tranguyen No recent update that I’m aware of and yes the register again.

Re: Item Availability Widget / Item Availability

tranguyen — Fri, 01 Oct 2021 08:16:58 GMT

Sorry for the delayed reply here @The_Sun_Inn, I was trying to dig around and couldn't find anything related to this. If possible, would you mind sharing a video with me again with how the Register is behaving? And just to confirm, there is no pending update at the moment, is that correct?

Re: Item Availability Widget / Item Availability

The_Sun_Inn — Fri, 01 Oct 2021 09:51:35 GMT

It's fine @tranguyen , i will try get a video later and send it on, it appears to be the items controlled by the dashboard inventory that show in the Availability as unavailable but they do not grey out, the software is 5.1.0125 with no pending update.

Re: Item Availability Widget / Item Availability

The_Sun_Inn — Fri, 01 Oct 2021 10:03:21 GMT

(view in My Videos)

@tranguyen Heres the video.

Re: Item Availability Widget / Item Availability

tranguyen — Fri, 01 Oct 2021 10:27:57 GMT

Appreciate you sending on that video @The_Sun_Inn! I've raised a request with our engineering team so they can look into this further and will follow up once the issue is resolved. I'm so sorry that you've been running into all these issues with the Register lately.

Re: Item Availability Widget / Item Availability

The_Sun_Inn — Fri, 01 Oct 2021 10:44:46 GMT

@tranguyen Hey, it's fine, we have been really impressed with the system and it's offerings, the register and terminals have been a godsend to our business and bugs need finding so always happy to help 😂

Re: Item Availability Widget / Item Availability

tranguyen — Tue, 05 Oct 2021 11:42:24 GMT

Hey @The_Sun_Inn, thanks for bearing with me while the team was looking into this. We're working to improve the rendering for item availability (the grey out feature) and this should be fully fixed with the next update but in the meantime, if you logout and log back in or process a payments, the interface should update itself accordingly.