thread Out Of Stock Items in Payments Troubleshooting

Out Of Stock Items

Drty6 — Sun, 21 Sep 2025 13:07:56 GMT

Hi,

So it seems that our link from out of stocking items on square for restaurant app and online store has failed. No items are talking to each other with being out of stock, its been like this for the last 24 hours at least?

Cheers,

Re: Out Of Stock Items

Ellie_ — Sun, 03 Oct 2021 23:20:41 GMT

Hi there @Drty6

We can definitely take a look at this for you. Can you please confirm the domain name connected to your website so we can investigate?

Re: Out Of Stock Items

Drty6 — Mon, 04 Oct 2021 16:21:47 GMT

Thank you @Ellie_

Here is the domain's

the-white-hart.square.site

the-winterton.square.site

Cheers,

Re: Out Of Stock Items

tranguyen — Tue, 05 Oct 2021 09:16:04 GMT

Hey @Drty6, I'm just jumping in for Ellie here! I do know we experience a sync delay on Saturday so it's likely the out of stock items were affected by this.

I had a look at your sites and:

For the-white-hart.square.site, I'm not seeing any items at the moment. This may be related to what we were chatting about in this thread. Have you had a chance to contact our Support team yet and were they able to assist?
For the-winterton.square.site, all items are coming up as in stock for me right now. Is there a specific item you know that's out of stock and should say so on the site? Having a specific item will definitely help me investigate this further.