thread Re: Customer Checks No Longer Available in Payments Troubleshooting

Customer Checks No Longer Available

CityOfBeer — Sun, 21 Sep 2025 13:06:43 GMT

Half way through service today all our saved customer tickets vanished and we no longer have the option to send orders on both of our Square Registers. Has anyone had this issue before on Square for Restaurants?

Edit: It seems to be a register issue as I can view them on the Square app on my phone

Re: Customer Checks No Longer Available

tranguyen — Mon, 15 Nov 2021 12:34:08 GMT

Sorry to hear you were running into this issue @CityOfBeer! There was an issue with some Point of Sale app settings on Saturday's evening that could have potentially affected the ability to see open tickets on the Register.

Have you been able to see them again since? If not, please check that:

The Square Register is running the most up to date software version (you can check this under Settings > Hardware > General > About Register > Software Update)
That open tickets are enabled on the Register. It's worth double-check under Settings > Open Tickets > Enabled Open Tickets.

Let me know if these help at all!

Re: Customer Checks No Longer Available

CityOfBeer — Mon, 15 Nov 2021 14:13:43 GMT

Ah, that explains it. Everything went back to normal again a couple of hours later.

Re: Customer Checks No Longer Available

tranguyen — Mon, 15 Nov 2021 17:21:05 GMT

Glad to hear everything went back to normal @CityOfBeer! Let me know if there is anything else I can do for you.