thread Re: Website in Payments Troubleshooting

Website

AlphaOven — Sun, 21 Sep 2025 13:06:39 GMT

Hello,

I accidentally click create new site on weebly (don’t ask how) now my domain isn’t connected to weebly site. I believe I’ve reconnected it but my domain still isn’t bringing up my site. I read something that says ttl 1 hour? Does this mean it will reconnect in an hours time?

Re: Website

tranguyen — Mon, 15 Nov 2021 12:38:45 GMT

Hi @AlphaOven, thanks for writing in. Changes made to a domain like disconnecting and reconnecting can take 24 to 48 hours to be reflected on the live site.

It's worth making sure you've followed all the steps outlined in this article to connect your domain to your site again. If you can share the link to the website with us, I can take a look on my end as well.

Re: Website

AlphaOven — Tue, 16 Nov 2021 14:21:43 GMT

It’s been over 48 hours now.

on that link you gave me on how to set up. I have followed it but there is no website > domain option. I believe there is a problem with the dashboard at the moment, I spoke to someone on the phone. All I see is a blank screeb

my website is www.alphaovencleaning.net

Desperate for this to be fixed now

Re: Website

tranguyen — Tue, 16 Nov 2021 15:24:58 GMT

I've checked with our team and some of our sellers are currently experiencing an issue with accessing the Square Online dashboard. However, there's a workaround while our team work to resolve the issue:

Please make sure you're signed into your Square account
Once you're signed in, please click this link. You should be able to see the domains currently on your website
Check which domain is connected to your site first.
Once you've confirmed the site, click Connect Domain > Use a domain I own elsewhere and finish the prompt

I hope this will help!

Re: Website

AlphaOven — Tue, 16 Nov 2021 17:18:23 GMT

i have followed your steps but it says unavailable for mobile. I have no access to a desktop.

Re: Website

Emma_ — Wed, 17 Nov 2021 10:53:13 GMT

Hi @AlphaOven, Emma here stepping in for @tranguyen! You will need to try these steps from a computer as the mobile version can limit some of the functionalities.