thread Re: Custom notes not shown on payment link in Payments Troubleshooting

Custom notes not shown on payment link

Immotec — Sun, 21 Sep 2025 13:05:33 GMT

Hi,

Quite often I send payment links to take advance payment for next day work, but the custom notes I write never show on the receipt, when sending as an invoice or taking card or cash the receipt is perfect. I'm using mobile app to send links.

Any help? Thanks in advance

Tom

Re: Custom notes not shown on payment link

Ellie_ — Sun, 28 Nov 2021 17:34:17 GMT

Hi there @Immotec!

Is this issue occurring when using Online Checkout links specifically?

Also, welcome to the Seller Community! We recommend reading through ourCommunity Etiquette Guidelines when you get the chance. We're happy to have you here 🥳

Re: Custom notes not shown on payment link

Immotec — Sun, 28 Nov 2021 22:31:55 GMT

Hi Ellie,

This is literally from the app checkout, I enter the amount, add the note then choose payment link as payment method.

The note never goes to the receipt or payment request .

This is from the pc or my mobile.

Notes are usually specific and unique to the customer, and creating invoices for each customer isn't really ideal.

Thanks tom