Issue Syncing

frondere — Sun, 21 Sep 2025 13:05:07 GMT

Hi lovely community!

For some reason my square and square online has stopped syncing. Any items I'm adding to square aren't showing in online. It used to. When I select 'Add New Item from Inventory' its just blank.

any ideas please? I always sign out and all the syncing is switched on so a little perplexed.

Thanks!

Re: Issue Syncing

tranguyen — Thu, 02 Dec 2021 10:12:23 GMT

Sorry to hear you're running into this @frondere! I would like to take a further look into this. Before I do so, can you let me know:

Are the items being created from the Square Point of Sale app or from the Square Dashboard?
Are you selecting the option to Add New Item from Inventory on a browser or within the app?
When was the last time items sync over to your Square Online site?

If this is happening on a browser, can you try the following troubleshooting steps as they usually help with these issues as well:

Make sure your browser is up to date.
Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
Switch to a supported browser, such as Google Chrome.

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Issue Syncing

Re: Issue Syncing