https://community.squareup.com/t5/Payments-Troubleshooting/Refund-failed/m-p/324568#M57321 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/414580">@Antony</a>, thank you for your post. In general, there are a couple of reasons why refunds may failed:</P> <UL> <LI>It has been more than a year since the payment was processed.</LI> <LI>There was insufficient funds in the linked account.</LI> <LI>The direct debit agreement between Square and the bank account has expired or gone out of place.&nbsp;</LI> </UL> <P>However,&nbsp;our Support team will be able to look into further for you as they can check account-specific settings. When you can, please give us a call on 0800 - 098 8008, Mon-Fri, 9am-5pm.</P> Mon, 06 Dec 2021 13:24:55 GMT tranguyen 2021-12-06T13:24:55Z https://community.squareup.com/t5/Payments-Troubleshooting/Refund-failed/m-p/324268#M57320 <P>Hi. I've refunded a customer and it says refund failed.</P><P>I have money in my bank.</P><P>I can charge a&nbsp; customer without a problem so bank is verified.&nbsp;</P><P>Any ideas?</P><P>Many thanks Antony&nbsp;</P> Sun, 21 Sep 2025 13:04:54 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Refund-failed/m-p/324268#M57320 Antony 2025-09-21T13:04:54Z https://community.squareup.com/t5/Payments-Troubleshooting/Refund-failed/m-p/324568#M57321 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/414580">@Antony</a>, thank you for your post. In general, there are a couple of reasons why refunds may failed:</P> <UL> <LI>It has been more than a year since the payment was processed.</LI> <LI>There was insufficient funds in the linked account.</LI> <LI>The direct debit agreement between Square and the bank account has expired or gone out of place.&nbsp;</LI> </UL> <P>However,&nbsp;our Support team will be able to look into further for you as they can check account-specific settings. When you can, please give us a call on 0800 - 098 8008, Mon-Fri, 9am-5pm.</P> Mon, 06 Dec 2021 13:24:55 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Refund-failed/m-p/324568#M57321 tranguyen 2021-12-06T13:24:55Z