thread Re: something went wrong! in Payments Troubleshooting

something went wrong!

SR_ — Sun, 21 Sep 2025 13:03:10 GMT

Every time a customer tries to add their email to marketing via the enrol link "something went wrong" message appears!

Re: something went wrong!

Emma_ — Thu, 20 Jan 2022 14:35:28 GMT

Hi @SR_, sorry to hear that! This may be caused by the browser your customer is using. Can you share the enroll link with me? I'll check this on my end. Have you tried to test it yourself and did you receive the same error message?

Re: something went wrong!

SR_ — Thu, 20 Jan 2022 20:44:56 GMT

Yes happing with me also, doesn't seem to work on Microsft Edge or Safari, to avoid spam can I PM?

Re: something went wrong!

Emma_ — Tue, 25 Jan 2022 15:42:07 GMT

Hi @SR_, if it happens on certain browsers, this is likely related to the browser settings. Please try the following troubleshooting tips:

Make sure that your browser is up to date, by searching the Internet for the current version of your browser.
Clear the cache on your browser. Instructions for clearing your cache will vary depending on your browser. Accessing the Help menu on your browser should allow you to locate step-by-step instructions.
Square is supported with the latest versions of Google Chrome, Safari, Mozilla Firefox or Internet Explorer 10 or higher.

If you continue running into an issue, I'll be happy to test it for you. You can share your link with me in a private message along with a screenshot of the error message you receive on your screen.

Re: something went wrong!

SR_ — Tue, 25 Jan 2022 07:58:46 GMT

Hi Emma,

This is happening with multiple customer devices, chrome seems to be ok, anything else "something went wrong!" error appears. (Mobile phone and PC).

You can't ask every customer to change these settings on every visit, something going on your end?

Kind regards

Simon

Re: something went wrong!

Emma_ — Tue, 25 Jan 2022 15:41:49 GMT

Hi @SR_, thanks for your reply. If you send us the link, I will be able to test it on different browsers and report the issue to our engineers.

Re: something went wrong!

glmag — Sat, 11 Feb 2023 08:51:22 GMT

So did this get solved..? if so what was the issue..?

Re: something went wrong!

k_atie — Tue, 14 Feb 2023 09:06:34 GMT

Hey @glmag, thanks for your post! Are you currently running into the above issue? Have you tried the troubleshooting steps provided by Emma to see if that resolves the issue? If so, and the issue is still occurring, could you please provide a screenshot of the error message appearing on your screen? This will help me further troubleshoot. Thanks!

Re: something went wrong!

glmag — Tue, 14 Feb 2023 20:36:31 GMT

yes, but in my case its because I have a legacy account and they it had gone dormat due to lack of use.