Sales reports on dashboard vs Mobile App

TGPH — Sun, 21 Sep 2025 13:02:34 GMT

See below report on dashboard for today (no filters):

NOW See below iOS app report same day, same filters (none).

As I understand it - it works as follows:

PRODUCT SALES

= THE VALUE OF EVERYTHING THAT GOES THROUGH THE TILL (PRE: DISCOUNT/COMP/REFUND)

THEN:
LESS DISCOUNTS & COMPS
LESS REFUNDS/RETURNS

WHICH IS THE VALUE OF EVERYTHING WE'VE ACTUALLY SOLD (ie. PRODUCT SALES LESS DISCOUNTS/COMPS/REFUNDS)

THEN:
PLUS TAX COLLECTED ON THOSE SALES (VAT)

WHICH IS THE VALUE OF NET SALES PLUS THE VAT WE COLLECTED.

Please confirm?

1. COMPS /DISCOUNTS/REFUNDS are included in the product sales number on dashboard but are then taken off for net sales.

2. WHY are COMPS/DISCOUNTS/REFUNDS then included in the GROSS SALES for the app?

Please advise.

Breffni — Fri, 28 Jan 2022 11:32:09 GMT

Hi @TGPH thanks for your post! I'll leave some information on Square reporting terminology which I hope will be helpful:

Gross Sales: Overall product sales in a period, including modifiers. This amount is not adjusted for refunds or discounts, and doesn’t include taxes and tips collected on a sale.Gross sales exclude the sale of a physical gift cards from Square, but include the sale of products tendered with your gift cards.
Total Collected: Total amount collected from the customer. The total collected includes net product sales in a given period, tax, tip, Gift Card sales, and other cash rounding adjustments collected from the customer.
Net Sales: Gross sales amount less discounts and refunds. Net sales describe the overall product sales in a period, after the deduction of refunds and discounts. Net sales don’t reflect the sale of Gift Cards and does not include tax or tips collected.
Net Total: Total collected amount minus fees. Net total reflects the amount collected from all of your operations after Square’s fees are deducted

I've also attached a helpful reporting FAQ.