thread Trying to use Square Reader outside of UK and getting error message: Wong location in Payments Troubleshooting

Trying to use Square Reader outside of UK and getting error message: Wong location

Riconova — Sun, 21 Sep 2025 13:02:21 GMT

Hello there

I am based in the UK but currently in France wanting to use my square reader for card transactions and I get an error message saying 'Wrong location' .

This forum seems to suggest I should add a location which I have now but I still can't make transactions work (same error message)

Any help will be much appreciated

Thanks

The title of this thread has been edited from the original: Wrong location

Re: Trying to use Square Reader outside of UK and getting error message: Wong location

Breffni — Wed, 09 Feb 2022 12:10:50 GMT

Hello @Riconova, thanks for your post and welcome to the Seller Community.

Unfortunately the Square Reader can only work in the country it's been issued in, in this case the UK.

Cross-border card payments are unsupported. This means that card transactions attempted outside of the country where you activated your Square account can’t be processed with the Square Reader.

Re: Trying to use Square Reader outside of UK and getting error message: Wong location

tonydow — Fri, 04 Mar 2022 10:14:31 GMT

Would you be able to use Virtual Terminal rather than the Reader https://squareup.com/terminal/

Re: Trying to use Square Reader outside of UK and getting error message: Wong location

Breffni — Tue, 08 Mar 2022 10:43:28 GMT

Hello @tonydow, we wouldn't recommend using the Virtual Terminal outside of the country your Square account is registered in as it would be considered a terms of service violation!