thread Re: Apple Pay Not Working in Payments Troubleshooting

Apple Pay Not Working

Tom_Finnon — Sun, 21 Sep 2025 13:01:55 GMT

Hello,

I've got a problem with Apple Pay not showing on our commerce website.

This is using Safari, across all devices and everything is enabled and up to date. I've tried unpublishing and republishing the site also to no avail.

www.dontfeedthedog.co.uk

Any help much appreciated!

cheers,

Tom

Re: Apple Pay Not Working

Kassi_ — Wed, 09 Feb 2022 14:37:54 GMT

Welcome to the Community, @Tom_Finnon -

Are you seeing the same issue with Apple Pay when you're using Google Chrome?

I will keep an eye out for your reply👀.

Re: Apple Pay Not Working

Tom_Finnon — Wed, 09 Feb 2022 20:13:48 GMT

Hi @Kassi_ !

same issue with any browser - no sign of it anywhere on any device.

Cheers!

Tom

Re: Apple Pay Not Working

Kassi_ — Wed, 09 Feb 2022 20:39:55 GMT

There is another section I would like you to check out in the setting of your Online Store, @Tom_Finnon.

Go to your Online Store Dashboard > Settings > Checkout. Make sure the "Accepting Online Orders" toggle is turned on.

If this doesn't do the trick, please let me know!

Re: Apple Pay Not Working

Tom_Finnon — Tue, 22 Feb 2022 14:28:14 GMT

Hi @Kassi_,

sorry for the delay - accepting online orders is turned on. We're only trading 4 days a week at present so were switching it on and off weekly.

I've just toggled it on again now to check and still no joy.

Cheers!

Tom

Re: Apple Pay Not Working

Emma_ — Tue, 22 Feb 2022 14:45:17 GMT

Hi @Tom_Finnon, sorry to hear that Apple Pay is still not showing up on Apple devices. I will contact our eCommerce team and will get back to you as soon as I have an update.

Re: Apple Pay Not Working

Emma_ — Thu, 24 Feb 2022 15:12:10 GMT

Hi @Tom_Finnon, thank you for your patience while I looked into it with my team. It looks like Apple Pay and Google Pay appear when you go to the Checkout page, click Back and refresh the page. I have reported this to our engineers. I will post an update as soon as I hear back from the team.

Re: Apple Pay Not Working

Tom_Finnon — Fri, 25 Feb 2022 16:47:50 GMT

Thanks @Emma_ - this seems to be sorted now.

Thank you both for your help @Kassi_

Cheers!

Tom

Re: Apple Pay Not Working

Tconsistent — Sat, 19 Mar 2022 02:21:00 GMT

Hi I have the same problem for about a year, since I pay for this service, Apple Pay should be working it’s quite frustrating. Apple Pay isn’t working when I or a customer try’s to checkout. Google pay only shows

Re: Apple Pay Not Working

Ria — Sun, 20 Mar 2022 20:46:48 GMT

Hi @Tconsistent - Welcome to The Seller Community, it's always nice to see a new face 😊

Sounds like this matter may need some special attention from our engineers to get to the bottom of your ApplePay issue.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account.

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨