thread Re: I need to link to pdf from item description in Payments Troubleshooting

I need to link to pdf from item description

MickyB — Sun, 21 Sep 2025 13:00:58 GMT

I want to link to a PDF from item discription so customers can download it. How do I do this?

tonydow — Sat, 19 Feb 2022 11:40:27 GMT

If you disable ‘Sync Item Description’ in dashboard Item settings it will allow you to add an external link to the description. Hope this helps

MickyB — Sat, 19 Feb 2022 12:25:41 GMT

I have created the upload https://sandbox.square.online/uploads/b/3cbf5c30-b273-11ea-802a-15c32b636b45/CCMtec%20Triple%20Whammy%20SDS.pdf but for some reason i can access the file by search bar on chrome but when I input the link to the item description it wont recognise it as a link?

tonydow — Sat, 19 Feb 2022 12:53:35 GMT

I’m afraid I don’t understand why it is not accepting your link. Hopefully someone from Square can shed more light on it.

tonydow — Sat, 19 Feb 2022 13:00:51 GMT

I may be wrong but it looks as though you may have spaces or some character that it doesn’t like in the url

MickyB — Sat, 19 Feb 2022 13:22:58 GMT

Sorted. It was the spaces in the file name. Thank you for your help