thread Terminal stuck in installing software update in Payments Troubleshooting

Terminal stuck in installing software update

Jeh1968 — Sun, 21 Sep 2025 13:00:43 GMT

The terminal is stuck in installing software update tried rebooting turning on & off anyone else has this problem? Thanks

Re: Terminal stuck in installing software update

Breffni — Fri, 25 Feb 2022 09:07:38 GMT

Hey @Jeh1968, thanks for flagging this here.

Sorry to hear this is happening - software updates can take a few minutes and usually happen overnight because of this as long as you don't turn it off. I'll leave more information on that below.

How long has the update been running? There's no way for us to stop a software update or speed it up once it has started.

Square Terminal automatically updates, so you will always get the latest features and improvements.

Most software updates should happen automatically every 2-4 weeks and will happen overnight as long as your Terminal is plugged in and on. Keep in mind, Square Terminal can be in sleep mode to update, as long as you don’t turn it off.

Software updates are, by default, set at 3am to avoid any disruption to your normal business hours. If you need to adjust your nightly reboot time, head to Settings > General from the three horizontal lines in the upper left corner. Tap Nightly Reboot and select the time that works best for you.

Re: Terminal stuck in installing software update

Jeh1968 — Fri, 25 Feb 2022 09:11:15 GMT

It’s updated now took 40 minutes to download and that was with the terminal hardwired to the router thanks for the reply

Re: Terminal stuck in installing software update

AndyCam — Thu, 17 Mar 2022 15:48:38 GMT

This is so frustrating and risky to business.

Terminal stuck in update at an event so couldn't take card payments.

Is there not a better way like iOS for example where you are notified of an update and can choose when to install?

This would be so much easier and less risky

Re: Terminal stuck in installing software update

AndyCam — Thu, 17 Mar 2022 15:51:21 GMT

cant we choose when to update , automatically updating when it crashes or freezes the terminal is risky to businessrminal on all the time as i tend to only use at weekends t turned mine on for first time since Sunday and its been going for 20 minutes so far and progress only showing 1/3rd

SOOOOO ANNOYING!!!!!!!!!!!!!!!

Re: Terminal stuck in installing software update

Breffni — Fri, 18 Mar 2022 09:42:37 GMT

Thank you for the feedback @AndyCam, this sounds really frustrating, I've passed your comments back to our product team so they are aware of this perspective.

I understand that you don't want to leave the Terminal turned on all day, therefore it misses the 3am reboot explained in my previous comment. What you could do going forward is change the time of the software update to another time and turn it on before you begin your shift.

I know this is not ideal if you don't use the Terminal frequently but the updates happen every 2-4 weeks and are important to ensure it functions correctly.