thread SSL issue and website not showing as connected when being opened on a mobile in Payments Troubleshooting

SSL issue and website not showing as connected when being opened on a mobile

EsteeFudge123 — Sun, 21 Sep 2025 13:00:39 GMT

I am having issues with my site not showing as secure even though i have updated the DNS settings to the IP address you gave on both A lines why is it not secure?

i am also having issues when trying to open the website on a mobile phone, it works fine on a desktop however when opening it on a phone i get a page from the domain provider (ionos) saying the domain is registered but not connected to a website yet, why is this happening and why is it working on computers but not phones?

I have asked a friend to check and it is the same on her phone so it's not my phones issue.

www.luna-daisy.co.uk is the website

Re: SSL issue and website not showing as connected when being opened on a mobile

EsteeFudge123 — Mon, 28 Feb 2022 15:04:30 GMT

This is the page that opens instead of the website

Re: SSL issue and website not showing as connected when being opened on a mobile

Arie — Tue, 01 Mar 2022 00:16:32 GMT

Hi @EsteeFudge123,

Thanks for getting back in touch and sorry to hear about the hassle! I've taken a look at your website on both my phone, and laptop, on Chrome and Safari and am not able to replicate the issue you're seeing. Your website is showing as secure from my end! Here's a few things to keep in mind:

- Have you recently cleared the cache on your browser? If you haven't already, clear your browser cache before visiting your site again.

- Are you following a link, or entering the site name manually? Try entering https://www.luna-daisy.co.uk and let us know if you're still seeing this error message.

Looking forward to hearing back from you!